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Outreach Case Manager

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Middletown, Rhode Island, United States Newport Mental Health Full time
Job Overview

ABOUT US...

Newport Mental Health (NMH) is a dynamic and innovative organization dedicated to employing a person-centered recovery model to assist individuals in overcoming mental health challenges and substance use disorders. Our trauma-informed, evidence-based services cater to a diverse clientele, including children, adolescents, families, and adults. We offer a wide range of services, including outreach, specialized programs, mental health support, school-based therapy, substance use counseling, community therapy, and outpatient services.

WHO WE SEEK...

Mission-Driven: You are passionate about contributing to Newport Mental Health's mission of enhancing the lives of clients in Newport County through exceptional care.

Inclusive Advocate: You actively promote a sense of belonging, personal development, and empowerment for all individuals. You are a strong supporter of BIPOC, LGBTQIA+, women, veterans, and other underrepresented groups.

Problem Solver: You are motivated to explore various strategies that lead to meaningful and positive outcomes.

Organizational Skills: You are a strategic planner and a thoughtful decision-maker who meets deadlines consistently.

WHAT WE PROVIDE...

  • Comprehensive Health and Dental Coverage
  • Accrued Vacation, Sick, and Personal Time
  • Up to 11 Paid Holidays
  • Retirement Plan through Mutual of America
  • Additional Supplemental Insurance Options
  • Tuition Reimbursement Program
  • Mileage Reimbursement
  • Employer-Paid Life Insurance
  • Flexible Spending Accounts (FSA) and Dependent Care Accounts (DCA).

YOUR ROLE (KEY RESPONSIBILITIES)...

We are in search of a dedicated, compassionate, and understanding Street Outreach Case Manager. This role serves as the primary contact for clients, responsible for devising strategies to engage individuals on the streets and facilitating their transition to housing or shelter through collaboration with community partners.

Key Responsibilities:

  • Conduct street-based outreach, navigation, and supportive services for individuals facing homelessness.
  • Assist clients in accessing community resources while fostering professional and positive relationships with staff, clients, and community providers.
  • Implement housing-first and harm reduction advocacy models with clients, ensuring respectful and courteous interactions.
  • Actively listen to client needs and feedback, addressing their concerns fairly and professionally while coordinating with supervisors for guidance.
  • Build and maintain strong connections with the community, law enforcement, and other service providers for the homeless.
  • Guide clients to suitable bridge/interim housing programs and assist them in completing necessary paperwork for enrollment in permanent housing programs.

OUR EXPECTATIONS...

  • A minimum of 2 years of experience providing street-based services to vulnerable populations.
  • Experience in street outreach is preferred.
  • Outstanding communication skills, with the ability to engage professionally both verbally and in writing with diverse individuals.
  • Empathetic and caring, with a genuine desire to assist those in need.
  • Self-driven and independent, capable of prioritizing tasks to meet deadlines.
  • A valid Driver's License and reliable transportation for travel to various facilities.

JOIN US...

We offer a competitive salary and a generous benefits package in a supportive environment where mentorship and mission are central to our work. We value diversity and encourage candidates with bilingual and bicultural skills to apply. Our fast-paced and impactful workplace provides an excellent opportunity for professional growth.

Newport Mental Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.