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Patient Experience Coordinator
2 months ago
Job Title: Patient Experience Coordinator
Location: Serenity Healthcare
About the Role:
We are seeking a highly skilled and compassionate Patient Experience Coordinator to join our team at Serenity Healthcare. As a Patient Experience Coordinator, you will play a vital role in ensuring that our patients receive exceptional care and service.
Key Responsibilities:
- Update and Verify Patient Information: Accurately update and verify patient information upon each visit, ensuring that our records are up-to-date and accurate.
- Provide Exceptional Customer Service: Help patients feel valued by creating rapport, remembering their names, their interests, and stories. Answer questions, address worries, respect boundaries, and be sensitive to each person's individual challenges.
- Ensure a Positive Patient Experience: Provide support and compassion to patients, ensuring that their experience with Serenity Healthcare is positive and memorable.
- Rotate Through Office Tasks: Rotate through other various office tasks throughout the day, ensuring that our office runs smoothly and efficiently.
Requirements:
- High School Diploma/GED: A high school diploma or equivalent is required.
- Excellent Communication Skills: Excellent verbal and written communication skills are essential for this role.
- Basic Math Skills: Basic math skills are required for this role.
- Proven Customer Service Experience: 1+ year of full-time customer service experience, reception, or personal customer service industry is required.
About Serenity Healthcare:
Serenity Healthcare is a leader in the field of healthcare technology. We use advanced medical devices to give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Work Environment:
We are a dynamic and fast-paced healthcare organization that values our patients and employees. We offer a competitive salary and benefits package, as well as opportunities for career advancement.