Customer Service Ambassador
2 days ago
Job Summary
As a Bilingual Customer Service Representative at Uline, you will play a vital role in delivering exceptional customer experiences. You will be responsible for processing customer orders and inquiries in a collaborative call center environment, utilizing world-class technology to provide top-notch service.
Key Responsibilities
- Process customer orders and inquiries in a timely and efficient manner.
- Communicate with customers to resolve issues and provide solutions.
- Help customers navigate Uline's website and online ordering system.
- Develop product and solutions expertise to answer customer questions confidently.
Requirements
- Bachelor's degree preferred.
- Prior customer service experience is a plus, but we will train you to provide legendary service.
- Bilingual (English/Spanish) fluency in both verbal and written forms.
Benefits
- Comprehensive medical, dental, and vision insurance coverage.
- 401(k) with 6% employer match.
- Paid holidays and generous paid time off.
- Tuition Assistance Program for professional continuing education.
- Bonus programs for annual performance, sales goals, and profit sharing.
Company Culture
- Best-in-class facilities with modern amenities.
- First-class fitness center and beautifully maintained walking trails.
About Uline
Uline is a leading distributor of shipping, industrial, and packaging materials in North America. We are a family-owned company known for our commitment to exceptional service, quality products, and same-day shipping of our vast in-stock inventory.
Uline operates as a drug-free workplace and is an equal opportunity employer.
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