Technical Support Specialist

2 weeks ago


Athens, Georgia, United States Docebo Full time
Technical Support Analyst

As a Technical Support Analyst at Docebo, you will be the primary point of contact for customer issues and questions. Your expertise in our product will enable you to provide timely and effective solutions, ensuring our customers have a seamless experience.

Key Responsibilities:
  • Address customer inquiries through various communication channels, including chat, email, and phone.
  • Troubleshoot technical issues by gathering information and collaborating with customers to resolve problems efficiently.
  • Take ownership of customer issues, escalating them when necessary to ensure timely resolution.
  • Follow up with customers to ensure their concerns are addressed and their expectations are managed.
  • Stay up-to-date with product knowledge and technical developments to provide accurate and effective support.
Requirements:
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Previous experience in technical support or a related field.
  • Strong product knowledge and technical skills.
  • Ability to work independently and as part of a team.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a leading LMS provider and make a real impact on customer success.


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