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Restaurant Operations Manager

2 months ago

Madison, Wisconsin, United States ROSATIS PIZZA Full time
Restaurant Manager Job Description

Rosati's Pizza is seeking a highly skilled and experienced Restaurant Manager to lead our team and drive business success. As a Restaurant Manager, you will be responsible for overseeing all aspects of restaurant operations, including front and back of house management, customer service, and staff supervision.

Key Responsibilities:
  • Coordinate daily restaurant operations, ensuring seamless execution of menu items, customer service, and staff management.
  • Deliver exceptional customer service, maximizing customer satisfaction and loyalty.
  • Respond promptly and professionally to customer complaints, resolving issues efficiently.
  • Organize and supervise shifts, ensuring adequate staffing and coverage.
  • Appraise staff performance, providing constructive feedback to improve productivity and efficiency.
  • Estimate future needs for inventory, supplies, and equipment, ensuring optimal resource allocation.
  • Ensure compliance with health and safety regulations, maintaining a clean and safe environment for customers and staff.
  • Control operations costs, identifying opportunities to reduce waste and improve profitability.
  • Prepare detailed reports on revenue, expenses, and performance metrics, providing insights for business growth.
  • Promote the Rosati's Pizza brand in the local community, fostering positive relationships with customers and stakeholders.
  • Train new and current employees on customer service best practices, ensuring a consistent and exceptional dining experience.
Requirements:
  • Proven work experience as a Restaurant Manager in the food service industry.
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Strong leadership, communication, and motivational skills, with the ability to inspire and develop a high-performing team.
  • Acute financial management skills, with experience in budgeting, forecasting, and cost control.
  • Bachelor's degree in Business Administration, Hospitality, or a related field is preferred.
Benefits:
  • Competitive hourly wages.
  • A friendly, team-oriented work environment.
  • Excellent growth opportunities for career advancement.

Rosati's Pizza is a family-owned Italian food and pizza restaurant, established in 1964 in Chicago. We specialize in authentic Chicago-style pizza and Italian cuisine, with a commitment to quality ingredients, superior customer service, and reliability. If you are a motivated and experienced Restaurant Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.