Customer Experience Representative

4 days ago


Olathe, Kansas, United States Sam's Club Full time
Job Description
Sam's Club is seeking a skilled Customer Experience Representative to join our team in Kansas City, MO. As a key member of our front-end team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our members.

This is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about providing outstanding service.

The estimated salary for this position is $16.00 to $23.00 per hour, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour.

Our benefits package includes competitive pay, performance-based bonus awards, and other great perks such as health benefits, financial benefits, paid time off, and more.

Key Responsibilities
- Maintain a positive attitude by smiling, greeting, and thanking members
- Provide exceptional customer service to members across the club as needed, answering any questions they may have
- Maintain a clean, neat, and member-ready area

Skills and Qualifications
- Outgoing personality and excellent communication skills
- Ability to work well under pressure in a fast-paced environment
- Basic math skills and accuracy when handling cash transactions

Benefits
- Competitive pay and performance-based bonus awards
- Health benefits including medical, vision, and dental coverage
- Financial benefits including 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

About Sam's Club
Sam's Club is a membership-based warehouse club that offers a wide range of products and services to its members. We are committed to providing exceptional customer service and creating a positive shopping experience for our members.

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