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Branch Manager III

4 weeks ago

Sacramento, California, United States Golden 1 Full time
Job Title: Associate Branch Manager III

Job Summary:

The Associate Branch Manager III is a key member of the branch team, responsible for managing a team of Member Service Specialists to deliver an exceptional member experience. This role involves supervising and directing daily activities, ensuring compliance with policies and procedures, and maintaining a thorough understanding of financial concepts and products offered by Golden 1.

Key Responsibilities:

  • Manage and direct the daily activities of Member Service Specialists to ensure delivery of exceptional member service.
  • Supervise and train employees on sound operational and compliance requirements.
  • Assist the Branch Manager in developing and implementing strategies to capitalize on opportunities and support overall credit union member services.
  • Lead and coordinate service promotion activities, including outbound calls, special service days, and outside marketing efforts.
  • Maintain a current working knowledge of financial industry rules, regulations, and sound methods and practices.
  • Implement, maintain, and inspect security procedures, operational reports, control logs, audits, and certifications in compliance with all current regulatory requirements.

Requirements:

  • Minimum of 3 years of progressively responsible supervisory experience within a retail environment or financial institution.
  • Associate of Arts Degree in Business Administration, Finance, or Human Resources, or equivalent work experience.
  • Knowledge of sound practice of business administration, electronic banking equipment, video security systems, electronic fund transfer technology, and office automation equipment.
  • Flexible employee coaching skills to meet individual employee needs.
  • Proven ability to meet and/or exceed individual service objectives.

Working Conditions:

The Associate Branch Manager III will work in a fast-paced branch environment, interacting with members, employees, and vendors. The role requires frequent movement, sitting, and standing, with occasional travel for meetings and training.