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Branch Manager III

1 month ago

Sacramento, California, United States Golden 1 Full time
Job Title: Branch Manager III

At Golden 1, we are seeking a highly skilled and experienced Branch Manager III to lead our team of professionals in providing exceptional service to our members. As a key member of our leadership team, you will be responsible for fostering a professional and friendly environment that delivers an outstanding service experience to our members, resulting in expansion of Golden 1 market share, wallet share, and increased revenue.

Key Responsibilities:
  • Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
  • Build, train, coach, and lead an engaged team through employee development, ensuring that all team members have the skills and knowledge necessary to deliver exceptional service to our members.
  • Lead overall performance and member service objectives that align with Golden 1's mission, vision, and core values, ensuring that our branch is a model of excellence in service delivery.
  • Plan, organize, direct, implement, and control all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures.
  • Create a positive branch service culture and partner with other departments to achieve shared company objectives, ensuring that our branch is a key contributor to Golden 1's success.
  • Identify community event opportunities and potential Select Employee Groups and actively participate in related events, promoting Golden 1's presence in the community and fostering relationships with key stakeholders.
  • Coach, develop, and manage staff performance to meet or exceed all service objectives and expectations, ensuring that our team is equipped to deliver exceptional service to our members.
  • Identify, target, and market the Credit Union to potential fields of membership within the branch's demographic and local communities, promoting Golden 1's products and services to new and existing members.
  • Develop and implement branch business and marketing plans, ensuring that our branch is aligned with Golden 1's overall business strategy and objectives.
  • Plan, organize, and participate in branch outbound call efforts, ensuring that our team is equipped to deliver exceptional service to our members through proactive outreach and engagement.
  • Conduct employment interviews as necessary, hire, train, develop, direct, schedule, and evaluate the performance for all branch employees, ensuring that our team is equipped to deliver exceptional service to our members.
  • Maintain a thorough understanding of all state and federal laws and regulations related to credit union compliance, ensuring that our branch is in compliance with all relevant regulations and laws.
  • Complete activities associated with human resource processes of direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, interviews, etc.
  • Identify, investigate, and respond to members' concerns, ensuring that our members receive exceptional service and support.
  • Distribute all pertinent information to management and staff through preparing, conducting, and attending meetings, ensuring that our team is informed and aligned with Golden 1's overall business strategy and objectives.
  • Monitor all internal policy and procedural controls to safeguard the funds and assets of Golden 1, ensuring that our branch is secure and compliant with all relevant regulations and laws.
  • Oversee, assist, and partner with the Associate Branch Manager (and/or Member Service Specialist IV) to ensure internal processes and controls are well established, ensuring that our branch is running smoothly and efficiently.
  • Participate on special and standing committees, ensuring that our branch is represented and involved in key decision-making processes.
  • Provide recommendations on all branch employees' promotions and placement, ensuring that our team is equipped to deliver exceptional service to our members.
  • Assure that the physical maintenance and appearances of the facilities are maintained, ensuring that our branch is a welcoming and professional environment for our members and employees.
  • Travel to meetings by car or public conveyance, ensuring that our team is equipped to deliver exceptional service to our members through proactive outreach and engagement.
  • Prepare and submit budget justifications, ensuring that our branch is aligned with Golden 1's overall business strategy and objectives.
  • Oversee and control applicable budgetary expenses, ensuring that our branch is running smoothly and efficiently.
  • May occasionally be requested to fill in at another branch location, ensuring that our team is equipped to deliver exceptional service to our members through proactive outreach and engagement.
  • Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.
Requirements:
  • Bachelor's Degree in related field or equivalent work experience.
  • Minimum of three years of progressively responsible management experience within a retail or financial institution.
  • Flexible employee coaching skills to meet individual employee needs.
  • Professional verbal/written communication and presence.
  • Demonstrated positive demeanor and outgoing attitude.
  • Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
  • Knowledge of California Credit Union Law and Regulations.
  • Knowledge of the sound practice of business administration.
  • Knowledgeable of electronic banking equipment, video security systems, electronic fund transfer technology, office automation equipment.
  • Proven ability to inspire and motivate employees to meet and/or exceed service and performance objectives.
  • Solid knowledge of financial concepts, products, and services in a financial services environment.
  • Corrected vision within the normal range.
  • Hearing within normal range. A device to enhance hearing will be provided if needed.
  • Ability to lift 30 lbs. as may be required.
  • Travel by car or public conveyance to attend meetings. Out-of-area managers are required to travel to the Sacramento area as required. Out-of-area managers have more travel required than local managers.
  • Extended or long work hours may be required to accomplish tasks.