Branch Manager II

4 weeks ago

Sacramento, California, United States Golden 1 Full time
Job Summary

We are seeking a highly skilled and experienced Branch Manager II to join our team at Golden 1. As a key member of our leadership team, you will be responsible for fostering a professional and friendly environment that provides exceptional service to our members, resulting in expansion of our market share, wallet share, and increased revenue.

Key Responsibilities
  • Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values.
  • Build, train, coach and lead an engaged team through employee development, ensuring that all team members have the skills and knowledge necessary to provide exceptional service to our members.
  • Lead overall performance and member service objectives that align with Golden 1's mission, vision, and core values, ensuring that our branch operations are aligned with our company's goals and objectives.
  • Plan, organize, direct, implement and control all aspects of branch operations, including the achievement of compliance for all regulations, policies, and procedures.
  • Create a positive branch service culture and partner with other departments to achieve shared company objectives, identifying community event opportunities and potential Select Employee Groups and actively participating in related events.
  • Coach, develop and manage staff performance to meet or exceed all service objectives and expectations, identifying, targeting, and marketing the Credit Union to potential fields of membership within the branch's demographic and local communities.
  • Develop and implement branch business and marketing plans, planning, organizing and participating in branch outbound call efforts, ensuring that all team members follow-up on active member outreach.
  • Conduct employment interviews as necessary, hire, train, develop, direct, schedule, and evaluate the performance for all branch employees, maintaining a thorough understanding of all state and federal laws and regulations related to credit union compliance.
  • Complete activities associated with human resource processes of direct reports, including appraisals, disciplinary actions, individual development plans, career development, training, interviews, etc...
  • Identify, investigate and respond to members' concerns, distribute all pertinent information to management and staff through preparing, conducting, and attending meetings, monitor all internal policy and procedural controls to safeguard the funds and assets of Golden 1.
  • Oversee, assist, and partner with the Associate Branch Manager (and/or Member Service Specialist IV) to ensure internal processes and controls are well established, participate on special and standing committees, provide recommendations on all branch employees' promotions and placement, assure that the physical maintenance and appearances of the facilities are maintained.
  • Travel to meetings by car or public conveyance, prepare and submit budget justifications, oversee and control applicable budgetary expenses, may occasionally be requested to fill in at another branch location.
  • Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union's risk appetite, and ensure operational integrity and compliance with applicable regulations.
Requirements
  • Bachelor's Degree in related field or equivalent work experience.
  • Minimum of three years of progressively responsible management experience within a retail or financial institution.
  • Flexible employee coaching skills to meet individual employee needs, professional verbal/written communication and presence, demonstrated positive demeanor and outgoing attitude.
  • Knowledge of California Credit Union Law and Regulations, knowledge of the sound practice of business administration, knowledgeable of electronic banking equipment, video security systems, electronic fund transfer technology, office automation equipment.
  • Proven ability to inspire and motivate employees to meet and/or exceed service and performance objectives, solid knowledge of financial concepts, products, and services in a financial services environment.
Physical Requirements
  • Must be able to frequently move about the branch.
  • Corrected vision within the normal range.
  • Hearing within normal range. A device to enhance hearing will be provided if needed.
  • Ability to lift 30 lbs. as may be required.
  • Travel by car or public conveyance to attend meetings.

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