Global Retail Warranty Protection Program Lead

6 days ago


Austin, Texas, United States Apple Full time
Job Description

We are seeking a highly skilled and experienced Project Manager to lead and manage complex, Global Retail Warranty Protection programs that impact our employees and customers.

Key Responsibilities
  • Deliver warranty abuse discoveries, trends, actions, outcomes, and feedback to Retail Leadership, channel partners, and key stakeholders.
  • Partner with the Field (through Store Operations Field Leaders and Support Insights team) to share actions, feedback, and discoveries.
  • Partner with AppleCare teams on analysis and mitigation strategies.
  • Encourage store teams to send timely and informative Incident Reports on suspicious repair activity, and analyze the information for risk assessment.
  • Partner with WW Retail Warranty Protection lead to ensure consistency across Retail countries as well as different service channels.
  • Investigate current service policies and team feedback to identify loopholes in the service experience where fraud can occur.
  • Support the creation of new guidance and policies; ensure consistency between regions and service channels whenever possible.
  • Streamline reporting tools and formats to keep key partners informed of warranty abuse trends and success of current mitigation strategies.
  • Track and review existing warranty abuse mitigation strategies to identify any opportunity for enhancement.
Requirements
  • 5+ years of Apple customer-facing technical-support experience and strong working knowledge of all service policies.
  • Extensive knowledge of MobileGenius, Repair Central, GSX, and related service systems.
  • Expert user of Apple hardware and operating systems.
Preferred Qualifications
  • Strong analytical skills and problem-solving skills.
  • Languages: Fluency in speaking and writing English. Other languages are a plus.
  • Self-starter who possesses exceptional time management skills and has great attention to detail.
  • A global thinker, who performs well in high-pressure situations in a fast-paced, ambiguous environment.
  • Excellent written and verbal communication skills.
  • Ability to stay current with the latest processes, procedures, and technology.


  • Austin, Texas, United States Apple Full time

    Job SummaryWe are seeking a highly skilled and experienced Project Manager to lead and manage complex, Global Retail Warranty Protection programs that impact our employees and customers. This role is responsible for reducing the cost of warranty abuse and protecting the customer experience by working cross-functionally with multiple teams in Apple and with...


  • Austin, Texas, United States Allied Fire Protection Full time

    Position Overview:As a Fire Protection Systems Inspector, you will be responsible for conducting thorough evaluations of various fire safety systems, ensuring compliance with industry standards and regulations.Key Responsibilities:1. Execute inspections on structures equipped with Fire Sprinkler Systems, ensuring all tasks are performed efficiently and...


  • Austin, Texas, United States Bazaarvoice Full time

    About BazaarvoiceWe create innovative shopping experiences that connect brands and consumers worldwide. Our global network, product-passionate community, and enterprise technology enable us to collect and syndicate user-generated content at an unprecedented scale. This content achieves global reach by leveraging our extensive retail, social, and search...


  • Austin, Texas, United States Bazaarvoice Full time

    About BazaarvoiceWe create innovative shopping experiences that connect brands and consumers worldwide. Our global network, product-passionate community, and enterprise technology enable us to collect and syndicate user-generated content at an unprecedented scale. This content achieves global reach by leveraging our extensive retail, social, and search...


  • Austin, Texas, United States Allied Fire Protection Full time

    FIRE PROTECTION SYSTEMS INSPECTOR POSITION OVERVIEW Key Responsibilities include but are not limited to: Sprinkler Systems Conduct inspections of structures equipped with Fire Sprinkler Systems in a cost-efficient manner. Accurately complete all related inspection documentation. Acquire a comprehensive understanding of relevant NFPA standards and...


  • Austin, Texas, United States Insight Global Full time

    Job Summary:We are seeking a highly skilled and experienced Facilities Operations Manager to lead our maintenance programs and ensure the smooth operation of our facilities. As a key member of our team, you will be responsible for overseeing the installation, servicing, and repair of various equipment and systems, as well as managing Cap X projects.Key...


  • Austin, Texas, United States Firetrol Protection Systems Full time

    Job OverviewFiretrol Protection Systems is seeking a highly motivated and detail-oriented individual to join our team as a Fire Protection Systems Assistant. This role is ideal for someone with a passion for fire safety and a desire to learn and grow with a leading company in the industry.Key ResponsibilitiesAssist with the installation, maintenance, and...


  • Austin, Texas, United States Visa Full time

    Job DescriptionThe Director, Card Team Global Process Owner has the responsibility of managing all aspects of the global card program within Visa. The Card Program includes supporting the company's Corporate Card and Purchasing card program, enforcement of the T&E Policy and Guidelines, oversight on the expense report audit program, and supporting the Card...


  • Austin, Texas, United States Miro Full time

    About the TeamThe Workplace team at Miro is responsible for creating a safe and inspiring work environment for our employees. We strive to provide workplaces that set our users up for success, exceeding expectations by thinking outside the box.About the RoleAs a Workplace Security Program Lead, you will lead physical safety and security operations globally,...


  • Austin, Texas, United States YETI Full time

    At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their...


  • Austin, Texas, United States Apple Full time

    SummaryPosted: Jul 17, 2024Role Number: Imagine what you could do here At Apple, excellent ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish. The people at Apple don't just build products - we craft the kind of wonder that's revolutionized...


  • Austin, Texas, United States 2-10 Home Buyers Warranty Full time

    Company Overview:2-10 Home Buyers Warranty is a prominent leader in the Home Warranty sector, dedicated to providing exceptional service and innovative solutions to our clients. Position Summary:We are currently in search of a dynamic Field Sales Representative to spearhead the registration and enrollment of homes through collaboration with Real Estate...


  • Austin, Texas, United States University of Texas at Austin Full time

    Job Posting Title:Global Customized Programs, Senior Program Coordinator----Hiring Department:Global Engagement----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Exempt----Earliest Start Date:Immediately----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesThe University of Texas at...


  • Austin, Texas, United States JENSEN HUGHES Full time

    About the RoleJensen Hughes is seeking a highly skilled Fire Protection Engineer to lead our team in the Austin, TX office. As a key member of our Fire and Building Safety service line, you will be responsible for fostering a culture of diversity, equity, and inclusion, while driving innovation and excellence in our work.Key ResponsibilitiesTeam Culture:...


  • Austin, Texas, United States ASM Global Full time

    Job Summary:ASM Global, a leading provider of public assembly facilities, is seeking a highly motivated and customer-focused individual to join our team as a Cashier/Party Host. This role is responsible for providing exceptional customer service, operating a cash register, and hosting birthday parties at our state-of-the-art facility.Key...


  • Austin, Texas, United States Amazon Full time

    About Prime Video: Prime Video is revolutionizing the way audiences enjoy films and television series, offering an extensive library of titles available for instant viewing across various devices, including Kindle, Fire TV, mobile platforms, gaming consoles, smart TVs, and Blu-ray players. Are you passionate about launching content on Prime Video and making...


  • Austin, Texas, United States Infosys Full time

    Join Infosys as a Senior SAP Service Management ConsultantThis role is essential within our consulting team, focusing on identifying and articulating client challenges, assessing potential solutions, and providing informed recommendations. You will be responsible for developing comprehensive design documents, architectural frameworks, and process models, as...


  • Austin, Texas, United States Educated Solutions Corp Full time

    Educated Solutions Corp is in search of a dedicated and skilled Global Partner Marketing Manager to enhance our Global Systems Integrator (GSI) operations. This role is pivotal in crafting and implementing a worldwide marketing approach in collaboration with our GSI partners.Key Responsibilities:Global Marketing Strategy Formulation: Design and implement a...

  • Program Manager

    6 days ago


    Austin, Texas, United States Insight Global Full time

    About the RoleWe are seeking a highly skilled Technical Project Manager to join our team at Insight Global. As a Technical Project Manager, you will be responsible for leading cross-functional teams in the design, development, and implementation of complex projects.Key ResponsibilitiesLead cross-functional teams in design reviews, functional testing,...


  • Austin, Texas, United States SafeLease Full time

    Position OverviewAt SafeLease, we are committed to transforming the landscape of commercial property management, particularly in the realm of repairs and maintenance.As the Vice President of HVAC Warranty Technologies, you will be instrumental in spearheading the introduction of our innovative HVAC warranty program. Leveraging our extensive knowledge in...