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Global Operations Lead, Prime Video Trust
2 months ago
About Prime Video: Prime Video is revolutionizing the way audiences enjoy films and television series, offering an extensive library of titles available for instant viewing across various devices, including Kindle, Fire TV, mobile platforms, gaming consoles, smart TVs, and Blu-ray players. Are you passionate about launching content on Prime Video and making a significant impact on our business growth? We are in search of a forward-thinking and analytical Senior Manager to enhance the Prime Video Trust & Safety team and oversee our Global Operations unit.
Role Overview: The Operations Lead for Prime Video Trust & Safety will manage a segment of our Austin operations, focusing on multiple Trust & Safety (T&S) initiatives, including global content compliance, regulatory adherence, customer experience enhancement, maturity assessments, and critical T&S projects. This role is pivotal in driving and refining the execution of our core mission while collaborating closely with cross-functional partners in engineering, product management, legal, public relations, content operations, and executive leadership to scale operations effectively and innovate the customer experience.
Key Responsibilities:
- Formulate and implement operational and business objectives that prioritize customer impact, productivity, precision, and quality.
- Establish metrics, reporting, and process excellence indicators to ensure effective achievement of goals in essential processes.
- Define operational and personnel objectives for the team at all levels, ensuring accountability; oversee processes, staffing, metrics, and business updates for the function.
- Adopt a long-term perspective to create scalable and adaptable processes in response to changes in business scope.
- Proactively identify tool and system needs that minimize operational errors; prioritize process excellence projects based on impact and benefits.
- Collaborate with inter-functional teams to optimize processes and drive process excellence alongside Program and Technology teams.
- Assist in outlining operational requirements to facilitate business launches and manage implementation through partnerships with various teams.
- Engage with Business teams to collect customer feedback and requirements, developing operational models and workforce planning that align with business growth.
- Lead, mentor, and develop a high-performing team of Risk Specialists and Managers.
Basic Qualifications:
- 5+ years of experience in operations management, utilizing data and metrics to craft strategies and implement enhancements.
- 5+ years of direct supervisory experience.
- 2+ years of management experience overseeing teams of 25 or more employees.
- 5+ years of experience working cross-functionally across various geographical regions and internationally.
- Proven experience in engaging and influencing leadership and key stakeholders.
Preferred Qualifications:
- Master's degree or 7+ years of relevant professional experience.
- Experience managing global teams of over 100 specialized employees.
- Expertise in defining product/program roadmaps and requirements.
- Familiarity with digital video streaming and/or customer-facing user interfaces.
- Experience in Trust & Safety, content moderation/rating, data labeling, or related compliance fields.
Diversity and Inclusion: Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
