Hotel Guest Services Representative
2 days ago
**Job Overview**
Crescent Hotels and Resorts is seeking a skilled Hotel Guest Services Representative to join our team. This role is responsible for delivering exceptional guest service, ensuring seamless check-in and check-out experiences, and promoting hotel services and facilities.
Key Responsibilities:
- Greet guests warmly and efficiently complete the registration process, including inputting and retrieving information from the computer, confirming guest details, and selecting rooms.
- Assist with check-out, ensuring rooms and services are accurately accounted for, using the point-of-sale system, handling money, processing credit and debit cards, and accepting various forms of payment.
- Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area attractions, and answer guest questions and inquiries.
- Use up-selling techniques to promote hotel services and facilities and maximize room occupancy.
- Respond to guest inquiries and resolve issues in a timely, friendly, and efficient manner.
- Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
- Receive, input, retrieve, and relay messages to guests.
**Requirements:** A high school diploma or equivalent is required. Previous experience in a similar role is preferred.
**Benefits:** We offer a competitive salary of $45,000 per year, comprehensive benefits package, and opportunities for professional growth and development.
**Estimated Salary:** $45,000 per year.
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