Customer Service Representative
2 days ago
Crescent Services is an equal opportunity employer.
We are seeking a highly skilled Front Desk Agent to join our team. This role is perfect for someone who enjoys working in a fast-paced environment and has excellent communication skills.
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience.
Job Description:- Greeting and Registration: Greet guests upon arrival, complete the registration process, and ensure that all necessary information is accurate and up-to-date.
- Check-Out Process: Assist guests with checking out, ensuring that rooms and services are correctly accounted for and that all payments are processed efficiently.
- Product Knowledge: Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area attractions.
- Upselling Techniques: Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
- Guest Satisfaction: Respond to guest inquiries and requests, resolve issues in a timely and efficient manner, and field guest complaints, conducting research and resolving solutions for guest satisfaction.
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