Customer Service Representative

4 weeks ago


Nashville, Tennessee, United States Suburban Propane Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling inbound and outbound sales and service related calls, and performing administrative functions to ensure the highest level of customer satisfaction.

Key Responsibilities

Handle incoming calls and utilize a proactive sales approach to uncover additional sales and service opportunities

Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service

Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers

Provide high levels of customer account management by properly setting up and maintaining account information and data

Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities

Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing

Coordinate with Customer Service Center, regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies

Requirements

Minimum of 3 years of experience in a customer service role

Minimum of a High School diploma or GED preferred

Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports

Ability to multi-task and prioritize assignments in a team environment

About Suburban Propane

Suburban Propane is a nationwide marketer and distributor of a diverse array of products to meet the energy needs of our customers. We specialize in heating oil and refined fuels, as well as the marketing of propane, natural gas, and electricity in deregulated markets. With over 3,000 employees and as the 3rd largest propane retailer in the country, we maintain business operations in 42 states, providing prompt, reliable service to over one million residential, commercial, industrial, and agricultural customers. We are committed to supporting the growth and innovation of propane as a sustainable energy source and investing in the next generation of even cleaner and lower carbon renewable energy sources.

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