Current jobs related to Multilingual Wireless Support Specialist - El Paso, Texas - DISH
-
Wireless Account Security Specialist
3 weeks ago
El Paso, Texas, United States DISH Full timeJob Title: Wireless Account Security RepresentativeAt DISH, we're committed to providing exceptional customer experiences. As a Wireless Account Security Representative, you'll play a critical role in preventing fraudulent activities on Boost Mobile member accounts.Key Responsibilities:Receive and respond to inbound calls from customers, providing real-time...
-
Bilingual Wireless Security Specialist
4 weeks ago
El Paso, Texas, United States DISH Full timeJob OpportunityWe are seeking a highly skilled Bilingual Wireless Account Security Representative to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key ResponsibilitiesRespond to inbound calls from...
-
Bilingual Wireless Account Security Specialist
4 weeks ago
El Paso, Texas, United States DISH Full time{"title": "Wireless Account Security Representative", "description": "Job SummaryAt DISH, we are seeking a highly skilled Wireless Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member...
-
Wireless Customer Service Representative
4 weeks ago
El Paso, Texas, United States DISH Full timeJob SummaryWe are seeking a highly skilled Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key ResponsibilitiesProvide quality customer service and support to wireless customers via...
-
Wireless Customer Service Representative
4 weeks ago
El Paso, Texas, United States National Guard Employment Network Full timeJob Title: Wireless Customer Service RepresentativeJoin our team as a Wireless Customer Service Representative and be part of a dynamic team that provides exceptional customer service and support to our customers.About the Role:This role is responsible for providing high-quality customer service and support to our customers through various channels,...
-
Wireless Customer Service Representative
6 days ago
El Paso, Texas, United States DISH Full timeJob Summary As a Wireless Customer Service Representative at DISH, you will be the voice of the company to our customers, resolving issues, preventing future problems, and promoting our services. This role is part of a team based out of our cutting-edge El Paso facility, where you will have the opportunity to become a subject matter expert and build...
-
El Paso, Texas, United States DISH Full timeJob SummaryWe are seeking a highly skilled Bilingual Wireless Customer Service Representative to join our team at DISH. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key ResponsibilitiesProvide quality customer service and support to wireless customers...
-
El Paso, Texas, United States DISH Full timeJob SummaryAt DISH, we're redefining the future of connectivity. As a Bilingual Wireless Customer Service Representative, you'll be part of a dynamic team that's at the forefront of wireless technology. With a focus on delivering exceptional customer experiences, you'll be the voice of our company, resolving customer issues, and promoting our services with a...
-
El Paso, Texas, United States DISH Full timeJob SummaryDISH is seeking a highly motivated and customer-focused Bilingual Wireless Customer Service Representative to join our team. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key ResponsibilitiesProvide quality customer service and support to...
-
El Paso, Texas, United States DISH Full timeJob SummaryDISH is seeking a highly motivated and customer-focused Bilingual Wireless Customer Service Representative to join our team. As a key member of our Customer Experience Team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our wireless services.Key ResponsibilitiesProvide quality customer...
-
El Paso, Texas, United States DISH Full timeJob Title: Bilingual Wireless Customer Service RepresentativeJoin DISH, a leading provider of satellite television and wireless services, as a Bilingual Wireless Customer Service Representative. In this role, you will be the voice of the company to our customers, providing exceptional service and support in both English and Spanish.Job SummaryWe are seeking...
-
Desktop Support Specialist
2 months ago
El Paso, Texas, United States Desktop & Depot Support Full timeJob Description**Job Summary**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in El Paso, Texas. As a key member of our team, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop systems are running smoothly and efficiently.Key...
-
Wireless Customer Service Representative
2 weeks ago
El Paso, Texas, United States National Guard Employment Network Full timeJob Title: Wireless Customer Service RepresentativeAt National Guard Employment Network, we are seeking a highly skilled Wireless Customer Service Representative to join our team in El Paso. As a key member of our Customer Experience Team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key...
-
El Paso, Texas, United States DISH Full timeCompany OverviewDISH, an EchoStar company, has been a leader in connectivity for over 40 years. Our business spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We are now building America's First Smart Network.Department SummaryThe Bilingual Wireless Customer Service...
-
Desktop Support Specialist in El Paso, Texas
1 month ago
El Paso, Texas, United States Desktop & Depot Support Full timeJob OverviewAre you looking to take the next step in your IT career? We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in El Paso, Texas.In this role, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset...
-
Bilingual Wireless Account Security Specialist
1 month ago
El Paso, Texas, United States DISH Full time{"title": "Account Security Representative", "description": "Job SummaryAt DISH, we are seeking a highly skilled Account Security Representative to join our team. As a key member of our Customer Experience Operations (CXO) team, you will play a critical role in mitigating and preventing fraudulent activities on Boost Mobile member accounts.Key...
-
Desktop Support Specialist in El Paso, Texas
2 weeks ago
El Paso, Texas, United States Desktop & Depot Support Full timeJob OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in El Paso, Texas.The successful candidate will be responsible for providing workstation software break fix support, IMAC – PC install, moves, adds and changes, image loads, asset recovery, asset tagging, printer support, client...
-
El Paso, Texas, United States DISH Network L.L.C Full timeAbout DISH Network L.L.CDISH Network L.L.C, a leading provider of satellite television services, is seeking a highly skilled Bilingual Wireless Customer Service Representative to join our team at our cutting-edge El Paso facility.As a Bilingual Wireless Customer Service Representative, you will be the voice of the company to our customers, resolving customer...
-
Diagnostic Imaging Specialist
2 weeks ago
El Paso, Texas, United States HealthCare Support Full timeHealthCare Support is seeking a skilled Diagnostic Imaging Specialist for a 13-week contract in El Paso, Texas. This role offers a competitive compensation package, including a weekly stipend of $1,246 and a hourly rate of $60.26 to $61.26. The successful candidate will have a strong background in medical imaging and be certified by the American Heart...
-
Technical Support Specialist
6 days ago
El Paso, Texas, United States A3 Staffing Solutions Full timeJob DescriptionAt A3 Staffing Solutions, we are seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support for Windows OS and Microsoft Office Suite in an enterprise environment.Key Responsibilities:Maintain, analyze, troubleshoot, and repair computer systems,...
Multilingual Wireless Support Specialist
2 months ago
DISH, an EchoStar company, has been reimagining the future of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.
Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile.
About the RoleThe Bilingual Wireless Customer Service Representative role is part of a team based out of our cutting-edge El Paso facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.
You will have the opportunity to become a subject matter expert in the El Paso location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.
Job Duties and ResponsibilitiesAs a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting, and caring for the customer through voice and chat interactions.
Team members maintain strong knowledge of our wireless products, accessories, and pricing plans. Your mission is to be one of the best customer support advocates in the industry.
Key Responsibilities:
- Provide quality customer service and activation and technical support
- Establish long-term customer relationships by providing exceptional service and one-call resolution
- Maintain strong knowledge of our wireless products, accessories, and pricing plans
- Provide product suggestions and sell our products and services to customers
- Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation
- Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency
All candidates must have:
- A high school diploma, GED, or equivalent experience
- An awesome attitude with a customer-first mindset
- A desire to work in a collaborative team environment
- The ability to speak with customers in Spanish and English
Ideal candidates will have:
- Related customer service experience and/or training
- Experience in the wireless industry
- Familiarity with wireless devices and their functions
- Familiarity with the process of changing wireless providers
- A strong sense of pride when assisting customers with pricing, wireless devices, services, and products
- Adaptability to different work environments
- High engagement throughout the entirety of their shift
- The ability to smoothly operate Windows OS desktop computers
- The ability to multitask and effectively problem solve
- Excellent written and verbal communication skills
- A willingness to proactively communicate problems back to the business
- A desire to continually improve and an openness to being coached and developed
We offer a competitive starting pay rate of $15.50/hour, plus a $0.50 language differential. You will also have the opportunity to advance your career with our defined career ladders and extensive opportunities for upward mobility.
We provide company-provided equipment and an extensive benefits package, including:
- Medical, dental, and vision insurance
- Paid vacation and sick time
- 401(k) investments with company match
- Tuition reimbursement
- Heavily discounted DISH, Sling, and Boost Infinite Service
We are committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
