Service Operations Manager

4 days ago


St Louis, Missouri, United States Duke Manufacturing Full time
About the Role:
Duke Manufacturing is seeking a skilled Service Operations Manager to oversee the execution of our Domestic Parts and ASA strategic planning initiatives. This individual will ensure alignment of this strategy with internal support teams and collaborate with cross-functional teams to implement a continuous improvement framework.

The successful candidate will manage the activities of the Field Support team, overseeing the flow of technical information within the Technical Service Department and Field Technical Service team. They will also ensure that technical field support meets the needs of our Value Streams.

Key Responsibilities:
  • Develop a strategic roadmap for the Field Service function.
  • Help the technical and customer service teams achieve high levels of performance in both technical expertise and customer service skills.
  • Improve the customer service experience by owning customer issues, driving root cause analysis, and facilitating timely resolutions.
  • Collaborate with the Customer Service Manager to manage the escalation process to address new or emerging customer concerns and immediate issues effectively.
  • Contribute to the QAB by analyzing call reports and recommending actions to address recurring problems.
  • Manage the Technical MDI.
  • Provide guidance and support to the international Service team on technical challenges and field fixes.
  • Lead the Field Service team's efforts in installations, issue resolution, and alignment with value streams.
  • Collaborate with the Training & Sustainability Specialist to develop and implement standards and documented processes for Customer Support, including CRM standards, troubleshooting methods, and root cause best practices.
  • Support new product launches and customer initiatives by contributing to the commercialization process.
  • Oversee field fix/retrofit projects, ensuring successful execution.
  • Establish and manage procedures and activities to resolve customer issues promptly.
  • Maintain the Service Department's project list and complete additional responsibilities as assigned.


  • St Louis, Missouri, United States Service Source Full time

    About the RoleWe are seeking a highly skilled Mail Operations Manager to join our team at ServiceSource. This is an exciting opportunity for a professional with a passion for delivering exceptional service and driving operational excellence.Job SummaryThe successful candidate will be responsible for managing mailroom personnel and day-to-day operations,...


  • St Louis, Missouri, United States Service Source Full time

    Job SummaryAs a Mail Operations Manager at ServiceSource, you will oversee the management of mailroom personnel and day-to-day operations to ensure seamless delivery of services. Your exceptional customer service skills and ability to prioritize tasks will drive high customer satisfaction.This role involves supervising staff, managing contracts, and ensuring...


  • St Louis, Missouri, United States Telle Tire and Auto Centers Full time

    Job Title: Service Operations ManagerEstimated Salary: $60,000 - $80,000 per year.About the Job:The Service Operations Manager will oversee the day-to-day operations of our service department, ensuring that all aspects are running efficiently and effectively. This individual will be responsible for managing a team of technicians, coordinating with customers,...


  • St Louis, Missouri, United States McCormack Baron Companies Full time

    Job Description About the RoleThe Service Operations Manager will be responsible for overseeing all aspects of utility billing and key services for our apartment buildings. This role involves managing utilities, NSpire inspections, elevator services, and telecom bills using vendor tools, analyzing data for cost-saving opportunities, and handling the...


  • St Louis, Missouri, United States Levy Full time

    Job Title: Food Service Operations ManagerWe are seeking a highly skilled Food Service Operations Manager to join our team at Levy, a leading provider of food, beverage, and retail services.The ideal candidate will have experience in managing food service operations, supervising staff, and ensuring high-quality products and services. They will be responsible...


  • St Louis, Missouri, United States Tire Choice Auto Service Centers Full time

    Job OverviewTire Choice Auto Service Centers is seeking a seasoned professional to fill the role of Automotive Store Manager, overseeing daily operations at our St. Louis location.The ideal candidate will have extensive experience in managing retail stores, with a proven track record of driving sales growth and providing exceptional customer service.This is...


  • St Louis, Missouri, United States Tech Electronics Full time

    Job Title: Customer Service Operations ManagerAbout the Role: Tech Electronics is seeking a highly motivated Customer Service Operations Manager to join our team. As a key member of our service organization, you will be responsible for managing a portfolio of service customers in hospital and medical facilities.Key Responsibilities:Manage Service Agreement...


  • St Louis, Missouri, United States Sodexo S A Full time

    As a Food Service Operations Manager at Sodexo, you will oversee the day-to-day operations of our food service locations. This role involves operating the cash register, handling cash and credit transactions, and providing exceptional customer service.In addition to these responsibilities, you will also assist with setup and serving of food from counters and...


  • St Louis, Missouri, United States Northside Youth And Senior Service Center Full time

    We are seeking a dedicated Senior Center Operations Manager to oversee the day-to-day operations of our senior center. In this role, you will be responsible for managing various programs and services, including youth initiatives.Your key responsibilities will include:Developing and implementing programs to support seniors and youthMaintaining accurate...


  • St Louis, Missouri, United States Tech Electronics Full time

    Join Tech Electronics as a Customer Service Operations Manager and take on a challenging role in managing service agreements for hospital and in-patient medical facilities clients. As the primary contact, you will ensure timely maintenance and inspections while providing high-level consultation on regulatory requirements.We offer a $75,000 - $90,000 per year...


  • St Louis, Missouri, United States Spectrum Full time

    Empowering Customer Connections as a Retail Store ManagerWe are seeking an exceptional Retail Store Manager to join our team at Spectrum, where you will inspire your team, drive customer satisfaction, and contribute to the company's growth.About the RoleThis is an exciting opportunity for an experienced sales and customer service professional to lead a...


  • St Louis, Missouri, United States CK Supply Full time

    We are seeking a highly motivated Customer Service Retail Operations Manager to join our team at CK Supply Inc. in St. Louis, MO.Job SummaryThis is a full-time position that requires a strong leader who can oversee daily operations, promote company policies, and maintain a safe working environment.Our ideal candidate has experience in sales, leadership, and...


  • St Louis, Missouri, United States Service Source Full time

    The Mail Operations Supervisor is responsible for overseeing the daily operations of the mailroom, ensuring that all tasks are completed efficiently and effectively. As a key member of the team, this individual will supervise staff, manage contracts, and maintain compliance with safety and security regulations. If you have a passion for customer service,...

  • Operations Manager

    5 days ago


    St Louis, Missouri, United States JM HUNTER GROUP Full time

    Job Title: Operations ManagerSaint Louis marketWe are seeking a dynamic leader to oversee the operations and growth of our branch. As an Operations Manager, you will play a pivotal role in driving the branch's success by ensuring efficient operations, exceptional customer service, and team development.About the Job:Operational Excellence: Manage all aspects...


  • St Louis, Missouri, United States Morrison Healthcare Full time

    Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems.The Patient Food Service Manager will be responsible for establishing goals and overseeing the implementation of patient food services needs based upon medical direction and patient population.This role...


  • St Louis, Missouri, United States Hertz Full time

    Airport Operations Manager Job DescriptionThe Airport Operations Manager plays a pivotal role in ensuring the smooth operation of our airport locations. Reporting directly to the Senior Operations Manager, this key position is responsible for overseeing the daily activities of frontline employees, including Customer Service Agents, Customer Experience...

  • IT Operations Manager

    2 weeks ago


    St Louis, Missouri, United States Chenega Corporation Full time

    Are you a motivated and experienced IT professional looking for a new challenge? Do you have a passion for cloud-based technologies and DevOps methodologies? If so, we encourage you to apply for the IT Operations Manager position at Chenega MIOS.">Job Summary:We are seeking a highly skilled IT Operations Manager to lead our team of professionals who support...


  • St Louis, Missouri, United States Taco Bell - Dougherty Ferry Full time

    **Job Title:** Restaurant Operations ManagerWe are hiring a skilled Restaurant Operations Manager at Taco Bell - Dougherty Ferry in St. Louis, MO. This role is responsible for overseeing restaurant operations, ensuring excellent customer service, and meeting financial goals.Key Responsibilities:Monitor team members to maintain high standards of service...


  • St Louis, Missouri, United States Carrie Rikon & Associates, LLC. Full time

    Job TitleA high-level leadership position at Carrie Rikon & Associates, LLC., responsible for overseeing the efficient operation of a branch in St. Louis, MO.We offer a competitive salary of 75k plus a bonus and benefits package.Key Responsibilities:Manage personnel issues and supervision to ensure customer satisfaction and projected bottom line...


  • St Louis, Missouri, United States Levy Full time

    Overview\Levy, a leading Food, Beverage, and Retail company, seeks an experienced Retail Operations Manager to oversee daily store operations. This role requires strong leadership and problem-solving skills, with a focus on delivering exceptional customer service and driving sales goals.\The ideal candidate will have at least 1-2 years of retail or customer...