Customer Service Operations Manager

3 weeks ago


St Louis, Missouri, United States Tech Electronics Full time

Join Tech Electronics as a Customer Service Operations Manager and take on a challenging role in managing service agreements for hospital and in-patient medical facilities clients. As the primary contact, you will ensure timely maintenance and inspections while providing high-level consultation on regulatory requirements.

We offer a $75,000 - $90,000 per year salary, plus benefits, to attract top talent. If you have a Bachelor's Degree or Associate's Degree with 3 years of experience surveying/documenting based on CMS/HHS requirements, excellent organizational and interpersonal skills, proficiency in Microsoft Office, and a valid driver's license, we encourage you to apply.

Key Responsibilities:

  • Manage Service Agreement Financial Performance
  • Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales
  • Responsible for quality assurance of all agreement deliverables
  • Effectively coordinate with internal resources to define complete service agreement maintenance plans, master schedule of services, and continued updates of customer's installed base information
  • Provide client consultation on the requirements of third-party inspection companies including Joint Commission (JCAHO), Det Norske Veritas (DNV), and the Center for Improvement in Healthcare Quality (CIHQ) as well as CMS/HHS
  • Assist the sales department in providing proactive engagement for renewals and closures
  • Other activities as assigned by the manager

Basic Qualifications:

  • Bachelor's Degree or Associate's Degree with 3 years of experience surveying/documenting based on CMS/HHS requirements
  • Excellent organizational and interpersonal skills
  • Proficient in Microsoft Office and business software systems
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
  • Must be 21 years of age and possess a valid driver's license with limited violations


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