Customer Service Operations Manager
3 weeks ago
Join Tech Electronics as a Customer Service Operations Manager and take on a challenging role in managing service agreements for hospital and in-patient medical facilities clients. As the primary contact, you will ensure timely maintenance and inspections while providing high-level consultation on regulatory requirements.
We offer a $75,000 - $90,000 per year salary, plus benefits, to attract top talent. If you have a Bachelor's Degree or Associate's Degree with 3 years of experience surveying/documenting based on CMS/HHS requirements, excellent organizational and interpersonal skills, proficiency in Microsoft Office, and a valid driver's license, we encourage you to apply.
Key Responsibilities:
- Manage Service Agreement Financial Performance
- Identify customer needs and make prioritized technical recommendations for service agreement adds, T&M projects, and non-installed part sales
- Responsible for quality assurance of all agreement deliverables
- Effectively coordinate with internal resources to define complete service agreement maintenance plans, master schedule of services, and continued updates of customer's installed base information
- Provide client consultation on the requirements of third-party inspection companies including Joint Commission (JCAHO), Det Norske Veritas (DNV), and the Center for Improvement in Healthcare Quality (CIHQ) as well as CMS/HHS
- Assist the sales department in providing proactive engagement for renewals and closures
- Other activities as assigned by the manager
Basic Qualifications:
- Bachelor's Degree or Associate's Degree with 3 years of experience surveying/documenting based on CMS/HHS requirements
- Excellent organizational and interpersonal skills
- Proficient in Microsoft Office and business software systems
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Must be 21 years of age and possess a valid driver's license with limited violations
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