Mail Operations Manager
5 days ago
As a Mail Operations Manager at ServiceSource, you will oversee the management of mailroom personnel and day-to-day operations to ensure seamless delivery of services. Your exceptional customer service skills and ability to prioritize tasks will drive high customer satisfaction.
This role involves supervising staff, managing contracts, and ensuring compliance with safety protocols and security regulations. You will work closely with employees to develop their skills and provide guidance on best practices. Strong communication and organizational skills are essential for this position.
Key Responsibilities:
- Manage and supervise mailroom personnel to achieve contract performance requirements.
- Evaluate employee performance, create metrics, and conduct quality control inspections.
- Develop safety and job skills training materials and train personnel.
- Ensure compliance with SSI guidelines and directives.
Qualifications:
We are seeking a highly motivated individual with a high school diploma or equivalent, three years of experience in postal operations, and one year of supervisory experience. The ideal candidate will have excellent communication and interpersonal skills, be proficient in Microsoft Office Suite, and possess strong organizational and problem-solving abilities. A Top Secret/SCI government security clearance with polygraph is required.
What We Offer:
ServiceSource offers a comprehensive benefits package, including health coverage, life insurance, 403(b)-Retirement plan, and tuition assistance. Our company values diversity and inclusion and is committed to creating a workplace where everyone feels welcome and valued.
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