Warehouse Operations Manager

3 days ago


St Louis, Missouri, United States Carrie Rikon & Associates, LLC. Full time
Job Title

A high-level leadership position at Carrie Rikon & Associates, LLC., responsible for overseeing the efficient operation of a branch in St. Louis, MO.

We offer a competitive salary of 75k plus a bonus and benefits package.

Key Responsibilities:
  1. Manage personnel issues and supervision to ensure customer satisfaction and projected bottom line profit.
  2. Maintain a positive company image by providing courteous, friendly, and efficient customer service.
  3. Ensure employees are aware of expectations, properly trained, and held accountable for their actions.
Essential Functions:
  1. General operations of the Branch.
  2. Develop strong business relationships with customers through open communication and effective problem resolution.
  3. Ensure compliance with established policies and procedures, including safety, personnel, security, pest control, and shrink control.
  4. Review financial and operational reports to take necessary actions based on results.
  5. Direct subordinates to manage warehouse operations, including safety, sanitation, shelf labels, inventory, merchandising, receiving, stocking, stacking, order pulling, shipping, and in-store customer service.
  6. Define service standards and operational mission, communicate them to employees, and monitor activities to meet branch goals.
  7. Maximize sales opportunities by ensuring high levels of customer service while meeting budgetary guidelines.
  8. Manage selection, performance appraisals, and professional development of management-level personnel.
  9. Supervise and manage department managers.
  10. Coach managers on employee relations issues, such as new hires, transfers, promotions, demotions, and disciplinary action.
  11. Maintain communication with Corporate Offices to ensure compliance with company policies and regulations.
  12. Review inventory regularly to ensure accuracy and product availability.
  13. Complete and process necessary reports and paperwork accurately and timely.
Other Responsibilities:
  1. Assume special projects and responsibilities as required.
Requirements:
  1. Bachelor's degree (preferred but not required).
  2. Minimum 4 years management experience in food service or grocery distribution in a supermarket, club warehouse, big box, or mass merchandising environment.
  3. Background in P&L, inventory control, merchandising, hiring/training staff, front end, merchandising, cash control, payroll, security/loss prevention mandatory.
  4. Strong leadership skills to run a high-volume warehouse operation.
  5. Excellent communication, organizational, and people management/training skills, along with a customer-service-oriented approach.
  6. Commitment to company values and strong customer orientation.
  7. Must have a background in big box, food service, or food retail.
Work Environment:
  1. The ambient temperature is mostly moderate, with cold areas like the Freezer and hot areas like the Damages area.
  2. The work involves standing/walking for up to 4 hours without a break.
  3. Physical labor is infrequent, but there may be times when merchandise needs to be moved or an area cleaned.
  4. Industrial vehicles, like forklifts and Hilo, move material throughout the warehouse.


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