Network Operations Center Technician I

4 weeks ago

Colorado Springs, Colorado, United States Sev1Tech Full time
Job Title: NOC Technician I

Sev1Tech is seeking an experienced individual to fill the position of Network Operations Center Technician I.

Job Responsibilities:
  • Perform continuous monitoring of systems via various tools, responding with appropriate actions to system alarm signals.
  • Monitor for breaches of Service Level Agreements (SLAs).
  • Pursue first call resolution and review Service Center tickets for approval.
  • Work with Shift Lead to resolve problems between various functional areas to increase network availability to the Mission Partners.
  • Review tickets and perform follow-ups with internal functional areas and/or Mission Partners on the resolution of network incidents.
  • Assist with the creation of reports for measuring network utilization while performing traffic analysis, monitoring response times, and performing capacity and trend analysis.
  • Confidently multi-task in a fast-paced, team-oriented environment.
  • Communicate at a high level in both verbal and written form.
  • Perform other duties as required.
Position Details:
  • Position is rotational shift work to support 24x7 NOC operations.
  • Position currently based out of the Colorado Springs Sev1Tech office with anticipated transition to Schriever SFB.
  • Some travel throughout the Colorado Front Range Area (Colorado Springs to Boulder) is expected.
  • Less than 10% travel out of state.
  • Non-Supervisory Position.
Minimum Qualifications:
  • 1-3 Years experience in a NOC (Network Operations Center).
  • Operate the meshONE-T system through the Government-approved Enterprise Service Desk (ESD) / Network Operations Center (NOC).
  • Maintain an ESD and service lifecycle management systems on a 24/7/365 basis.
  • Track, report, and resolve any equipment or system outages for all locations where meshONE-T is deployed, per the meshONE-T SRD.
  • Notify the Government (meshONE-T program officer) for any changes in OPSCAP and SYSCAP conditions and emergency maintenance within 15 minutes.
  • Notify all affected users at least 96 hours prior (routine/non-critical changes), 48 hours prior (patch or security vulnerabilities), and 24 hours prior (critical vulnerabilities) to an expected outage (i.e., Authorized Service Interruption), or per the timelines in the MP SLA, whichever is greater.
  • Notify all affected users within 1 hour (threshold) or 15 minutes (objective) after occurrence of an unscheduled outage (i.e., Demand Maintenance) or service failure.
  • Provide the Government (meshONE-T program officer and all affected users) an Estimated Time to Restore Operations (ETRO) for all equipment and system outages.
  • Submit incident reports (for outages or any other incident that disrupts normal operations) to the Agreements Officer, Program Manager, and cognizant ISSM.
Security + Certification:
  • Must be eligible for US TS/SCI clearance.
  • Desired Qualifications:
    • Experience with ServiceNow.
    • Experience with any of the following monitoring tools: nGenius, NetBrain, Elastic, SolarWinds.
    • Any of the following certifications:
      • CCNA, CND, SSCP, CySA+, GICSP, Network+, GSEC.
    • Experience working in Department of Defense or other Federal contracts.

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