Emergency Response Technician I
4 weeks ago
Job Title: Emergency Response Technician I
Job Summary: We are seeking a highly skilled and dedicated Emergency Response Technician I to join our team at the City of Colorado Springs. As a key member of our public safety dispatch team, you will be responsible for processing incoming 911 and non-emergency calls for service, determining the nature of calls, and choosing the appropriate response using emergency protocols.
Key Responsibilities:
- Process incoming 911 and non-emergency calls for service
- Determine the nature of calls and choose the appropriate response using emergency protocols
- Work effectively in a fast-paced environment with moderate noise levels
- Utilize various software and web-based systems to conduct research and complete calls
- Provide excellent customer service while following policies and procedures
Requirements:
- High school diploma or equivalent
- Successfully pass the CritiCall testing series, including keyboarding at 27 wpm
- Possess or obtain within three months of hire, NCIC/CCIC certification
- Possess or obtain within six months of hire, CPR, CBI, and Priority Dispatch Systems certifications
Preferred Qualifications:
- Experience in a public safety setting, including public safety dispatch experience
- Current CPR certification and Emergency EMD, EPD, and EFD certifications
- Bilingual in Spanish
- Experience with CJIS, CAD, NCIC, and CCIC computer systems
Working Conditions:
- This is a shift position requiring the ability to work varied hours and days, including nights, weekends, and holidays
- The ability to work on-call and mandatory overtime is required
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- A supportive and inclusive work environment
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