Emergency Response Technician I

4 weeks ago


Colorado Springs, Colorado, United States City of Colorado Springs Full time

Job Title: Emergency Response Technician I

Job Summary: We are seeking a highly skilled and dedicated Emergency Response Technician I to join our team at the City of Colorado Springs. As a key member of our public safety dispatch team, you will be responsible for processing incoming 911 and non-emergency calls for service, determining the nature of calls, and choosing the appropriate response using emergency protocols.

Key Responsibilities:

  • Process incoming 911 and non-emergency calls for service
  • Determine the nature of calls and choose the appropriate response using emergency protocols
  • Work effectively in a fast-paced environment with moderate noise levels
  • Utilize various software and web-based systems to conduct research and complete calls
  • Provide excellent customer service while following policies and procedures

Requirements:

  • High school diploma or equivalent
  • Successfully pass the CritiCall testing series, including keyboarding at 27 wpm
  • Possess or obtain within three months of hire, NCIC/CCIC certification
  • Possess or obtain within six months of hire, CPR, CBI, and Priority Dispatch Systems certifications

Preferred Qualifications:

  • Experience in a public safety setting, including public safety dispatch experience
  • Current CPR certification and Emergency EMD, EPD, and EFD certifications
  • Bilingual in Spanish
  • Experience with CJIS, CAD, NCIC, and CCIC computer systems

Working Conditions:

  • This is a shift position requiring the ability to work varied hours and days, including nights, weekends, and holidays
  • The ability to work on-call and mandatory overtime is required

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A supportive and inclusive work environment

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