Field Service Engineer III

4 weeks ago


Austin, Texas, United States Thermo Fisher Scientific Full time
Job Summary

We are seeking a highly skilled Field Service Engineer III to join our team at Thermo Fisher Scientific. As a key member of our Unity Lab Services team, you will be responsible for performing on-site installation, repair, maintenance, and qualifications of LSMS and Chromatography systems.

Key Responsibilities
  • Perform on-site installation, repair, maintenance, and qualifications of LSMS and Chromatography systems.
  • Work closely with other Unity Lab Services teams and Sales to provide exceptional customer service.
  • Apply customer management software to track service calls, lead parts inventories, and complete job tasks efficiently.
  • Analyze reports and documentation from customers to resolve technical issues and recommend corrective actions.
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provide training on the safe operations of equipment and demonstrate skills to trainees.
Requirements
  • High school diploma and 7+ years equivalent experience.
  • Effective communication skills and ability to establish good customer rapport.
  • Ability to prioritize service requests and produce clear and concise documentation.
  • Capability to work independently within a customer location.
  • Must be available to travel overnight up to 70% within the territory or other areas as required.
Preferred Qualifications
  • Bachelor's Degree in Chemistry, Sciences, or a related field.
  • 5+ years hands-on experience with Liquid Chromatography and Mass Spectrometry systems.
  • 3 or more years of hands-on experience as a Service Engineer, particularly working with LCMS and LSMS instrumentation, or 3 or more years of relevant industry experience.


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