Senior Field Support Engineer
24 hours ago
At Fabworx Solutions, we are seeking a highly skilled and experienced Senior Field Support Engineer to join our team. As a key member of our customer support team, you will be responsible for providing technical expertise and support to our customers in the semiconductor industry.
Key Responsibilities:- Act as the technical bridge between Fabworx and customers, providing expert technical support and guidance.
- Lead short and long-term projects effectively, partnering with cross-functional business partners domestically and internationally.
- Support the Fabworx product line at assigned fabs, including installation, troubleshooting, calibration, and general customer support.
- Collaborate with sales to deliver compelling technical presentations to current and prospective customers.
- Work closely with customers to identify Continuous Improvement Program (CIP) opportunities, guiding them through discovery, development, and delivery.
- Collect product field performance data and effectively communicate to cross-functional partners to support sales, product improvement, and marketing efforts.
- A.S. or B.S. in engineering or a related technical field.
- 10+ years of experience in semiconductor equipment, either in customer support or as a fab engineer.
- 7+ years of experience in successfully leading key initiatives and/or teams.
- Good general knowledge of wafer handling robotics, with hands-on experience in LAM, TEL, or AMAT being a plus.
- Strong verbal and written communication skills, including command of the English language.
- 15 Days Paid Time Off, Plus Major Holidays (12 Days Per Year)
- Company Bonus Program
- 401(k) with Company Matching
- Flexible Scheduling Options for Family Care Needs
- Medical, Dental, and Vision Insurance and Benefits
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Health Savings Accounts and Flexible Spending Account Options
Fabworx Solutions is an equal-opportunity employer.
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