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Senior Field Support Engineer

1 month ago

Austin, Texas, United States Fabworx Solutions Full time
Job Title: Senior Field Support Engineer

At Fabworx Solutions, we are seeking a highly skilled and experienced Senior Field Support Engineer to join our team. As a key member of our customer support team, you will be responsible for providing technical expertise and support to our customers in the semiconductor industry.

Key Responsibilities:
  • Act as the technical bridge between Fabworx and customers, providing expert technical support and guidance.
  • Lead short and long-term projects effectively, partnering with cross-functional business partners domestically and internationally.
  • Support the Fabworx product line at assigned fabs, including installation, troubleshooting, calibration, and general customer support.
  • Collaborate with sales to deliver compelling technical presentations to current and prospective customers.
  • Work closely with customers to identify Continuous Improvement Program (CIP) opportunities, guiding them through discovery, development, and delivery.
  • Collect product field performance data and effectively communicate to cross-functional partners to support sales, product improvement, and marketing efforts.
Requirements:
  • A.S. or B.S. in engineering or a related technical field.
  • 10+ years of experience in semiconductor equipment, either in customer support or as a fab engineer.
  • 7+ years of experience in successfully leading key initiatives and/or teams.
  • Good general knowledge of wafer handling robotics, with hands-on experience in LAM, TEL, or AMAT being a plus.
  • Strong verbal and written communication skills, including command of the English language.
What We Offer:
  • 15 Days Paid Time Off, Plus Major Holidays (12 Days Per Year)
  • Company Bonus Program
  • 401(k) with Company Matching
  • Flexible Scheduling Options for Family Care Needs
  • Medical, Dental, and Vision Insurance and Benefits
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Health Savings Accounts and Flexible Spending Account Options

Fabworx Solutions is an equal-opportunity employer.