Field Service Engineer

4 weeks ago

Austin, Texas, United States MPOYNT Full time
Join Our Team as a Field Service Technician

MPOYNT is a dynamic company that is revolutionizing the way we adopt new infrastructure technologies. We are seeking a highly skilled and customer-focused Field Service Technician to join our team.

As a Field Service Technician, you will be responsible for providing onsite technical services, including network turnup, data migration, workstation deployment, and application support. You will work closely with our IT teams to troubleshoot and resolve technical issues, and provide expert technical support to our clients.

The ideal candidate will have hands-on experience with complex networks and be proficient in using specialty tools to build, test, and deploy technology stacks. You will also be able to work in a fast-paced environment, manage multiple projects simultaneously, and maintain accurate records of your work.

We offer a competitive salary and benefits package, as well as the opportunity to work with a talented and motivated team in an open-concept atmosphere. If you are a motivated and customer-focused individual who is passionate about technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Assist with physical setup and distribution of network appliances, workstations, and peripherals while maintaining safe work practices.
  • Provide support to troubleshoot and resolve technical issues across all endpoints.
  • Collaborate with IT teams to address areas of concern and take appropriate action to remediate.
  • Provide supporting documentation to create knowledge base articles, network diagrams, etc.
  • Maintain all Technical Information, Field Service Reports, Timesheets, Expense Reports, and Inventory details are documented in a timely manner.

Requirements:

  • Degree or diploma in Computer Networking, Information Technology, Computer Science, or related discipline.
  • Solid understanding of TCP/IP networking, including addressing, sub-netting, routing, and troubleshooting techniques.
  • Previous experience with deployment of network appliances, access control systems, IP based telephony, NAS, etc.
  • Fluent in English and excellent ability to communicate findings clearly to both technical and non-technical audiences.
  • A valid Driver's License.
  • Maintain a high level of performance under the pressure of time constraints, and a fast-paced changing environment using effective decision-making skills while under limited supervision.

Perks and Benefits:

  • Medical/dental/vision package to fit your needs.
  • Work with an energetic and motivated team in an open-concept atmosphere.
  • The unique opportunity to get in on the ground floor of something that is truly a game changer.

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