Chief Operating Officer

2 weeks ago

Northridge, California, United States Dignity Health Full time
Job Title:
Chief Operating Officer

About Dignity Health - Northridge Hospital Medical Center

Dignity Health - Northridge Hospital Medical Center is a leading healthcare provider in Northridge, California. As a nonprofit community hospital, we are committed to delivering high-quality, patient-centered care to our community. Our hospital is part of Dignity Health, one of the nation's five largest health care systems.

Job Summary

We are seeking an experienced and visionary Chief Operating Officer to lead our hospital operations. The successful candidate will be responsible for building a culture of excellence, developing and implementing standards and programs, and achieving hospital goals. The ideal candidate will have a strong background in healthcare administration, leadership, and management, with a proven track record of success in driving operational excellence and improving patient outcomes.

Responsibilities
  • Develop and implement short and long-term planning objectives to ensure the continued growth of the hospital and provision of healthcare services required by the community
  • Create an environment and culture that fosters the implementation of organizational goals and strategic plan
  • Assume responsibilities of the Chief Executive Officer in their absence and represent the hospital at various external meetings and committees
  • Collaborate with leadership to realize operational strategies and outcomes
  • Retain authority and accountability for the development and implementation of the organization plan for patient care and scope of services
  • Play a key role in developing a strong customer service orientation to improve relationships with internal and external customers
  • Ensure compliance with local, state, and federal regulations, TJC Standards, and laws governing healthcare operations
  • Participate in facility planning, evaluation of new programs, and promotion of centers of excellence
  • Promote appropriate utilization of services through active participation in business development
  • Provide expertise to physicians and staff on essential steps for developing affiliated group practices and strategically addressing operational issues
  • Implement managed care contracting strategies to increase patient/payor satisfaction and market share
  • Enhance hospital approach to managed care that is appropriate within the context of both the organization and the community
  • Insure clinical needs of the hospital are met through coordination with nursing directors and CNO
  • Assist in medical staff activities, including representation at medical staff committees and coordination of medical policies
  • Assume responsibility for the coordination of clinical process management and clinical case management activities
  • Implement effective programs to measure, assess, and improve the quality of patient care
  • Make fundamental clinical improvements using comparative information and benchmarking
  • Organize functions in areas of responsibility through organization design and delegation of duties
  • Monitor overall productivity of respective areas of responsibility and improve productivity through consolidation of activities and delegation of functions
  • Oversee the management of services contracted to third parties
  • Conduct periodic cost-benefit analysis to ascertain if services remain in the hospital's best interest
  • Coordinate financial management activities in conjunction with the CFO
  • Use outcomes data and clinical/operational benchmarks to measure improvement and manage utilization of resources
Qualifications
  • Masters degree in healthcare administration or a closely related field
  • Minimum of ten (10) years administrative management experience
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and make decisions quickly
  • Strong analytical and problem-solving skills
  • Ability to work effectively with physicians, staff, and external partners
  • Strong knowledge of healthcare operations, finance, and regulatory requirements

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