Customer Service Assistant Department Leader
4 days ago
Job Summary: We are seeking a highly skilled and dedicated Customer Service Assistant Department Leader to join our team at Kroger Family of Companies. As a key member of our retail team, you will be responsible for creating an outstanding customer experience through exceptional service and ensuring a safe and clean environment that encourages our customers to return.
Key Responsibilities:
- Provide exceptional customer service to ensure customer satisfaction and loyalty.
- Assist the department manager in reaching sales and profit goals established for the customer experience team.
- Establish and maintain a safe and clean environment that meets company standards.
- Collaborate with the department manager to develop and implement strategies to improve customer experience and drive sales growth.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements:
- High school diploma or equivalent required.
- 2+ years of retail experience, preferably in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
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