Servicing Specialist
1 week ago
At Longbridge Financial, LLC, we are committed to helping senior homeowners reshape their financial future. As a Servicing Specialist, you will play a critical role in ensuring that our customers receive the best possible service and support.
Job Summary:The Servicing Specialist will be responsible for proactively reviewing loans to determine workout solutions for borrowers or heirs in difficult situations. This will involve communicating with borrowers or heirs to educate them on their options and working with subservicers to engage contact for loan resolution.
Key Responsibilities:- Handle outbound/inbound calls to assist borrowers or heirs in default education and explain their options on loan resolution.
- Communicate with borrowers or heirs to assist where needed by engaging the subservicer to ensure the best customer experience.
- Educate borrowers or heirs on all workout options to include Short Sale or Deed In Lieu for foreclosure avoidance.
- Effectively work with subservicer to ensure the best borrower or heir experience during default.
- Communicate regularly with interrelated departments within the company to successfully serve the customer, both internal and external.
- Analyze and respond timely to subservicer requests for workout solutions as needed.
- Communicate any issues with upper management that may put Longbridge at reputational risk and work to find solutions to mitigate such risk.
- Skiptracing to locate borrowers or alternative contacts.
- Analyze and respond timely to subservicer on data reconciliation and exception reporting.
- 1-3 years reverse mortgage loan servicing experience.
- Ability to remain calm in stressful situations.
- Ability to communicate effectively with customers.
- Demonstrate ability to resolve problems and exercise sound business decisions.
- Attention to details and interpersonal skills.
- Intermediate working knowledge of PC applications (Word, Excel, MS Outlook).
- Full benefits.
- 401(k) with company match.
- Paid time off.
- Working in a growing and dynamic industry.
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