IT Support Manager
1 week ago
Job Title: IT Support Manager
Location: Remote
Duration: 6-month contract to hire
Pay: Up to $48/hour
About the Role:
We are seeking an experienced IT Support Manager to join our team at Insight Global. As a key member of our technical operations team, you will be responsible for overseeing daily IT support operations, managing service desk activities, and resolving complex technical issues.
Key Responsibilities:
- Lead and develop a team of IT support professionals to meet the unique demands of the entertainment and media industry.
- Oversee daily IT support operations, including service desk activities and technical issue resolution.
- Develop and oversee budgets related to IT support operations, ensuring cost-effective solutions without compromising service quality.
- Analyze and monitor KPIs and service metrics to identify areas for improvement and performance tracking.
- Collaborate with cross-functional teams to ensure seamless IT support and service delivery.
Requirements:
- 7-10 years of experience in IT support, with a minimum of 3-5 years of experience in a leadership role.
- Proficiency in Windows and Linux operating systems.
- Understanding of TCP/IP and networking.
- Working knowledge of W3C web standards and guidelines.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
Nice to Have:
- Advanced certifications (e.g., ITIL, CompTIA A+).
- Experience in the media or entertainment industry.
- In-depth understanding of ITIL framework and service management practices.
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