Program Manager
5 days ago
We are seeking a highly skilled and experienced Program Manager to join our team at PharmaCord. As a Program Manager, you will be responsible for leading a team of professionals who provide patient support services to individuals navigating complex medication processes.
Key Responsibilities- Lead a team of benefit specialists, nurses, pharmacists, case managers, and other professionals to deliver exceptional patient support services.
- Develop and implement strategies to optimize program services and improve patient outcomes.
- Collaborate with clients to understand their objectives and incorporate them into program service goals.
- Ensure compliance with contracted service levels and manage client service request queues.
- Proactively identify opportunities for program improvements and provide actionable insights to drive program forward.
- Monitor and provide weekly updates on items impacting program financial forecast.
- Prepare activity summaries for client monthly invoices and lead client business review meetings.
- Point of contact for program/operational queries and issue resolution.
- 5+ years' experience in the healthcare industry, preferably in patient support services.
- Bachelor's degree or higher, preferably in a related field.
- Previous personnel/team management experience, with experience managing managers a plus.
- Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products.
- Bi-lingual in English and Spanish a plus.
PharmaCord is a leading provider of pharmaceutical patient support services. We are committed to compassionately providing patients with support services during their journey on therapy. Our team is highly motivated and passionate about delivering exceptional customer support to our patients.
What We Offer- Affordable medical, dental, and vision benefits.
- Concierge medical clinic free of cost for those enrolled in a PharmaCord medical plan.
- 401(k) company match.
- Wellness discounts on health premium.
- HSA employer contribution.
- Company paid short-term disability (STD).
- Company paid and voluntary life insurance options.
- Voluntary life, AD&D, and long-term disability insurances.
- Paid parental leave of absence.
- Wellness and employee assistance programs.
- PTO benefits, flex days, and paid holidays.
- Employee referral program.
- Ambassador program.
- Tuition reimbursement program.
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