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Regional Customer Support Manager

2 months ago

Reston, Virginia, United States Millwood, Inc. Packaging Supplies & Equipment Full time
Job Summary

We are seeking a highly skilled Regional Customer Support Manager to join our team at Millwood, Inc. Packaging Supplies & Equipment. As a key member of our sales support team, you will be responsible for providing exceptional customer service, supporting regional and national sales teams, and maintaining business relationships with suppliers.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with sales teams to meet and exceed sales goals
  • Maintain accurate records and reports, including customer data and sales performance
  • Develop and implement efficient sourcing and category management strategies
  • Provide training and support to internal teams on customer service and sales processes
  • Analyze customer data and market trends to identify opportunities for growth and improvement
  • Develop and maintain strong relationships with suppliers and vendors
  • Stay up-to-date with industry trends and best practices in customer service and sales
Requirements
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Minimum 2 years of experience in customer service or sales support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Office Suite and Salesforce
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.