Customer Service Training Manager
3 days ago
We are seeking a highly skilled and experienced Customer Service Training Manager to join our team at Disability Solutions. As a key member of our organization, you will be responsible for designing, developing, and delivering training programs that enhance the customer service skills of our employees.
Key Responsibilities- Develop and implement comprehensive training curricula that align with our company's strategic vision and core values.
- Lead and manage a team of trainers to ensure effective delivery of training programs.
- Conduct training needs analysis and evaluate the effectiveness of training programs.
- Collaborate with subject matter experts to develop and maintain training materials.
- Supervise and mentor new employees during the training period.
- Utilize evaluation tools to determine the effectiveness of training programs and make recommendations for improvement.
- Bachelor's degree in a related field, such as education, training and development, or a related field.
- Minimum of 2 years of experience in training and development, preferably in a customer service or contact center environment.
- Advanced knowledge of training methodologies and adult learning principles.
- Excellent communication, leadership, and interpersonal skills.
- Ability to analyze and prioritize information to make recommendations.
- Strong problem-solving and time management skills.
- Masters degree in a related field.
- Experience in a leadership or management role.
- Bilingual (English/Spanish) or proficiency in another language.
We are committed to creating a diverse and inclusive work environment that values and respects all employees. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
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Customer Service Manager
2 weeks ago
Fort Worth, Texas, United States MCC INC Full timeAbout the RoleThe Customer Service Manager is a key position at MCC INC, responsible for managing the day-to-day relationships with new and existing customers. This role partners with Sales and Operations to manage all aspects of service to the customer.Key ResponsibilitiesManage priorities for customer service representatives/OE specialists and work with...
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Customer Support Representative
2 weeks ago
Fort Worth, Texas, United States Service Experts Full timePosition Overview:The Client Relations Associate is responsible for managing customer service inquiries, scheduling appointments, addressing customer queries, handling complaints, and processing billing questions with utmost professionalism and courtesy to ensure effective resolution of customer issues in a single interaction.Why Join Service Experts?At...
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Service Coordination Specialist
2 weeks ago
Fort Worth, Texas, United States Service Experts Full timePosition Overview:The Client Relations Representative is responsible for managing customer service inquiries, scheduling appointments, addressing customer queries, resolving complaints, and handling billing questions with utmost professionalism and courtesy. This role is essential in ensuring customer satisfaction and operational efficiency within the...
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Customer Service Representative
1 week ago
Fort Worth, Texas, United States WB Liquors & Wine Full timeAbout UsWB Liquors & Wine is a family-owned and operated business with a rich history of providing exceptional customer service and a wide selection of liquor, beer, and wine to our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be...
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Customer Service Representative
5 days ago
Fort Worth, Texas, United States McKesson Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at McKesson. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring that our customers have a positive...
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Customer Service Representative
10 hours ago
Fort Worth, Texas, United States UASA Full timeAbout Guinco ServiceGuinco Service is a family-owned and operated business that provides high-quality appliance repair services to customers. We are a leading retailer and in-home service provider, recognized for our exceptional customer service and knowledge.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...
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Customer Service Specialist
1 week ago
Fort Worth, Texas, United States Freeman Auto Group Full timeJob OverviewAutomotive Service Consultant – Freeman Auto GroupWe are seeking an Automotive Service Consultant who excels in delivering exceptional customer service. This role requires a friendly demeanor to welcome clients, manage appointment scheduling, and serve as a vital link between customers and our skilled technicians. If you possess the ability to...
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Customer Service Representative
2 weeks ago
Fort Worth, Texas, United States Toyota of Fort Worth Full timeFRONT DESK ASSOCIATEPosition Overview: As a Front Desk Associate, you will play a vital role in ensuring customer satisfaction and efficient operations.Reporting To: Service Manager/ControllerRole Summary: The Front Desk Associate is tasked with managing payment transactions from clients and staff for various services and products, ensuring accurate...
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Customer Service Representative
7 days ago
Fort Worth, Texas, United States Moritz Chevrolet Chrysler Dodge Jeep RAM Full timeJob SummaryWe are seeking a highly motivated and customer-focused Cashier and Customer Service Specialist to join our team at Moritz Chevrolet Chrysler Dodge Jeep RAM. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and professional atmosphere in our...
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Customer Service Specialist
2 weeks ago
Fort Worth, Texas, United States Freeman Auto Group Full timeJob OverviewAutomotive Service Consultant – Freeman Auto GroupWe are seeking an Automotive Service Consultant who excels in delivering exceptional customer experiences. This role requires a friendly demeanor to welcome clients, coordinate service appointments, and serve as the crucial link between customers and our skilled technicians. If you possess the...
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Customer Service Representative
5 days ago
Fort Worth, Texas, United States Pure Inc. Full timeJob DescriptionAbout Pure Inc.Pure Inc. is a leading provider of energy solutions, dedicated to helping individuals and businesses manage their energy needs. With over 11 years of experience and a strong presence in the industry, we offer a unique opportunity for individuals to grow and develop their careers.Job SummaryWe are seeking a highly motivated and...
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Customer Service Associate
7 days ago
Fort Worth, Texas, United States Jimmy John's Full timeAt Jimmy John's, our goal is to provide exceptional customer service by delivering high-quality products in a timely manner. As a Delivery Driver, you will play a critical role in achieving this goal by navigating the most efficient routes, ensuring accurate orders, and providing a positive customer experience.Key Responsibilities:Operate a vehicle safely...
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Customer Service Representative
4 days ago
Fort Worth, Texas, United States Sodexo S A Full timeAbout the RoleSodexo is seeking a Customer Service Representative to join our team as a Cashier/Food Service Worker. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe environment.Key ResponsibilitiesOperate the cash register and...
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Customer Service Consultant
2 weeks ago
Fort Worth, Texas, United States Moritz Chevrolet Chrysler Dodge Jeep RAM Full timeJoin our team as a Customer Service Consultant. In this role, you will be the primary point of contact for our clients in the service area, responsible for managing their experience regarding vehicle status, repairs, diagnostics, and concerns. You will need to familiarize yourself with our service offerings, inventory requirements, technician scheduling, and...
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Customer Service Liaison
10 hours ago
Fort Worth, Texas, United States Texas Health Care Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team at Texas Health Care. As a key member of our laboratory team, you will be responsible for providing exceptional customer service to our clients, patients, and staff.Key ResponsibilitiesCustomer Service: Function as a liaison between clinics and...
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Customer Service Representative
5 days ago
Fort Worth, Texas, United States CornerStone Staffing Full timeJob OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team at CornerStone Staffing. As a key member of our auto industry team, you will be responsible for providing exceptional customer service and resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer...
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Customer Service Specialist
2 weeks ago
Fort Worth, Texas, United States Moritz Kia Hurst Full timeJoin Our Team as a Customer Service Specialist!Are you an experienced Service Advisor or Service Consultant? We are excited to offer a competitive sign-on bonus for top performers.Key Responsibilities:Manage service orders and ensure smooth operations in the Drive Lane.Deliver prompt, courteous, and effective service to all customers.Take ownership of the...
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Customer Service Representative
2 weeks ago
Fort Worth, Texas, United States CornerStone Staffing Full time**Job Summary:**CornerStone Staffing is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.**Key Responsibilities:**Interface with customers to handle pre-sales...
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Customer Service Account Manager
7 days ago
Fort Worth, Texas, United States Atkore International Full timeAbout the RoleWe are seeking a highly skilled Customer Service Account Manager to join our team at Atkore International. As a key member of our customer-facing team, you will be responsible for managing the order process, driving on-time delivery, and improving the customer experience.Key ResponsibilitiesOrder Management: Handle all aspects of customer...
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Customer Service Specialist
5 days ago
Fort Worth, Texas, United States Worldwide TechServices Full timeJob SummaryWorldwide TechServices is seeking a skilled Customer Service Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Perform basic and moderately complex troubleshooting and repair activities, including...