Customer Service Training Manager

3 days ago


Fort Worth, Texas, United States Disability Solutions Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Training Manager to join our team at Disability Solutions. As a key member of our organization, you will be responsible for designing, developing, and delivering training programs that enhance the customer service skills of our employees.

Key Responsibilities
  • Develop and implement comprehensive training curricula that align with our company's strategic vision and core values.
  • Lead and manage a team of trainers to ensure effective delivery of training programs.
  • Conduct training needs analysis and evaluate the effectiveness of training programs.
  • Collaborate with subject matter experts to develop and maintain training materials.
  • Supervise and mentor new employees during the training period.
  • Utilize evaluation tools to determine the effectiveness of training programs and make recommendations for improvement.
Requirements
  • Bachelor's degree in a related field, such as education, training and development, or a related field.
  • Minimum of 2 years of experience in training and development, preferably in a customer service or contact center environment.
  • Advanced knowledge of training methodologies and adult learning principles.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to analyze and prioritize information to make recommendations.
  • Strong problem-solving and time management skills.
Preferred Qualifications
  • Masters degree in a related field.
  • Experience in a leadership or management role.
  • Bilingual (English/Spanish) or proficiency in another language.
Disability Solutions is an Equal Opportunity Employer

We are committed to creating a diverse and inclusive work environment that values and respects all employees. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.



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