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Customer Service Specialist

2 months ago

Fort Worth, Texas, United States Moritz Kia Hurst Full time

Join Our Team as a Customer Service Specialist

Are you an experienced Service Advisor or Service Consultant? We are excited to offer a competitive sign-on bonus for top performers.

Key Responsibilities:

  • Manage service orders and ensure smooth operations in the Drive Lane.
  • Deliver prompt, courteous, and effective service to all customers.
  • Take ownership of the customer experience, ensuring a positive impression of the dealership.
  • Provide exceptional support for all customer inquiries, whether in person or over the phone.
  • Maximize the daily productivity of technicians by efficiently distributing work.
  • Address technical questions regarding vehicle issues, warranties, services, and repairs.
  • Maintain high Customer Happiness scores in line with company standards.
  • Assist in diagnosing vehicle issues and order necessary parts and tools.
  • Oversee warranty claims administration and provide training and supervision to service department staff.
  • Set schedules and assign tasks to service department employees.
  • Uphold company policies and ensure compliance with relevant laws and regulations.
  • Foster positive relationships with factory representatives and promote a collaborative work environment.
  • Work closely with upper management on hiring and disciplinary decisions within the service department.

Qualifications:

  • Organized and approachable demeanor.
  • Proven ability to manage and lead others.
  • Strong time management skills.
  • Excellent communication abilities with customers.
  • Professional appearance and demeanor.
  • Track record of success in service and sales.
  • Consistent positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work independently with minimal supervision.
  • Valid driver's license and clean driving record.
  • Willingness to undergo pre-employment background checks and drug screenings.

Benefits:

  • Comprehensive Medical, Dental & Vision Insurance.
  • 401K Plan with Matching Contributions.
  • Generous Paid Time Off and Vacation.
  • Short and Long-Term Disability Coverage.
  • Opportunities for Professional Growth.
  • Complimentary Saturday Lunches.
  • Family-Owned and Operated Business.
  • Long-Term Job Security.
  • Access to Apprenticeship Programs.
  • Provided Uniforms.

About Moritz Kia Hurst:

The Moritz Companies have proudly served the automotive needs of Texas for over 40 years, maintaining a tradition of excellence and customer satisfaction. We promote from within and offer a stable work environment that encourages personal and professional growth. We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace.