Customer Service Representative
3 weeks ago
Customer Service Role at FedEx
As a Customer Service Representative at FedEx, you will be responsible for:
- Providing exceptional customer service in a retail environment, understanding each customer's individualized needs and providing solutions to meet those needs.
- Assisting supervisors and team members in performing store functions, including training and development of store team members.
- Working collaboratively with the team to achieve sales and customer satisfaction goals.
Key Responsibilities:
- Follow instructions from supervisors and assist other team members in performing store functions.
- Assist in the training of store team members to ensure they have the skills and knowledge needed to provide excellent customer service.
- Demonstrate consultative behaviors in a retail environment to understand each customer's individualized needs and provide solutions to meet those needs.
What You'll Need:
- Excellent communication skills to effectively interact with customers and team members.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving skills to resolve customer issues and concerns.
Why Choose FedEx?
At FedEx, we're committed to providing our customers with exceptional service and support. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer experiences.
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