Customer Service Representative

3 weeks ago


Melville, New York, United States FedEx Full time

Customer Service Role at FedEx

As a Customer Service Representative at FedEx, you will be responsible for:

  • Providing exceptional customer service in a retail environment, understanding each customer's individualized needs and providing solutions to meet those needs.
  • Assisting supervisors and team members in performing store functions, including training and development of store team members.
  • Working collaboratively with the team to achieve sales and customer satisfaction goals.

Key Responsibilities:

  • Follow instructions from supervisors and assist other team members in performing store functions.
  • Assist in the training of store team members to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Demonstrate consultative behaviors in a retail environment to understand each customer's individualized needs and provide solutions to meet those needs.

What You'll Need:

  • Excellent communication skills to effectively interact with customers and team members.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving skills to resolve customer issues and concerns.

Why Choose FedEx?

At FedEx, we're committed to providing our customers with exceptional service and support. As a Customer Service Representative, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering outstanding customer experiences.



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