Service Desk Operations Specialist
4 days ago
The Service Desk Analyst plays a critical role in providing exceptional support to end-users, serving as the primary point of contact between the Technology department and the organization's workforce.
Key Responsibilities:- Record and manage IT service issues and service requests, ensuring timely resolution and effective communication with stakeholders.
- Collaborate with specialist support groups to escalate complex issues and provide seamless support to users.
- Develop and maintain support documentation, including knowledge base articles and training materials, to enhance user experience and reduce support queries.
- Conduct inductions and training sessions for Microsoft Office applications, promoting user proficiency and productivity.
- Provide statistical analysis and trend reports for Service Desk performance, informing strategic decisions and process improvements.
- Create and manage user accounts, groups, and distribution lists, ensuring secure and efficient access to organizational resources.
- ServiceNow experience or certification
- Service Desk Institute Analyst certification
- Microsoft certification
- Practical experience with VMWare (vSphere and/or Horizon View)
- Comp TIA A+ certification
- ITIL certification is a plus
- Previous Service Desk experience
- Cisco telephony, AV, and video conferencing skills
- MS shops, Windows (Intune, Azure, MS Teams, MS Office Suite)
- Supporting a large user base, including global offices
- Bloomberg experience is ideal
Michael Page is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all.
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