Service Desk Analyst
5 days ago
The Service Desk Analyst is the primary point of contact between end-users and the Technology department. This role is responsible for recording and resolving IT service issues and service requests in a timely and efficient manner.
Key Responsibilities:- Take ownership of user problems and provide timely updates on the status of issues
- Conduct inductions and training for Microsoft Office applications
- Provide statistics for weekly Service Desk reports, including trend analysis
- Produce support documentation and training materials to assist staff
- Create and manage user accounts, groups, and distribution lists
- Perform password resets and manage Comms room equipment
- User on-boarding and off-boarding
- Deal with support tickets and work on assigned projects and tasks
- Perform duties assigned from time to time, including report preparation and presentations
- Responsibilities may require working evening and weekends with short notice
- ServiceNow experience or certification
- Service Desk Institute Analyst certification
- Microsoft certification
- Practical VMWare experience
- Comp TIA A+
- ITIL certification is a plus
- Previous Service Desk experience
- Cisco telephony, AV and video conferencing skills
- MS shops, Windows (Intune, Azure, MS Teams, MS Office Suite)
- Supporting NYC office (150~ users) but will at times support global offices (650~ users)
- Bloomberg is ideal
This is a long-term contract with hybrid flexibility. Michael Page is an equal opportunities employer and welcomes applications from diverse candidates.
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Service Desk Analyst
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Albany, New York, United States Michael Page Full timeThe Service Desk Analyst plays a vital role in the Technology department, serving as the primary point of contact between end-users and the team.Key responsibilities include recording IT service issues and requests, working to restore service as quickly as possible, and escalating issues to specialist support groups when necessary.This is a long-term...
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Service Desk Operations Specialist
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