Marketing Executive Casino Host
6 days ago
Wynn Resorts is a renowned hospitality company that values exceptional customer service and cultural understanding.
Job SummaryWe are seeking an experienced Casino Host and Relationship Manager to join our team in providing unparalleled guest experiences and growing our property player base.
Key Responsibilities:- Develop one-on-one relationships with guests and provide exceptional service to cultivate and maintain relationships.
- Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams.
- Ensure that all guests are dealt with in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
- Must be knowledgeable of, and able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Red Card.
- Supports and assists in promoting new Red Card enrollments.
- Arrange reservations, transportation and accommodations for guests.
- Use sound judgment and make decisions in accordance with established comp and expense guidelines.
- Assist with player development events.
- Must be flexible regarding schedule with the ability to work varied days and times.
- Ability to communicate clearly and effectively in English (both in verbal and written form) in addition to one of the following languages: Mandarin, Cantonese, Vietnamese or Korean.
- Possess a clear understanding of Asian culture.
- Outstanding customer service and communication skills for telemarketing and greeting guests.
- Ability to think independently in making real-time decisions to maximize guest service experience.
- Highly organized, self-motivated and detail oriented.
- Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
- Effective time management skills and ability to perform multiple tasks simultaneously.
- Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.
- Must present well-groomed professional appearance at all times.
- High school diploma.
- Additional education or related sales and marketing training preferred.
- Two (2) years of previous experience as a casino host preferred.
The estimated salary for this position is $$55,000 - $70,000 per year, depending on experience. Wynn Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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