Customer Experience Manager
3 weeks ago
We are seeking a highly skilled Customer Experience Manager to join our team at Tuscany Suites and Casino. As a key member of our hospitality staff, you will be responsible for providing exceptional service to our guests, building loyalty and driving gaming revenue through personalized interactions.
The ideal candidate will have excellent interpersonal and communication skills, with the ability to multitask and work in a fast-paced environment. Previous experience as a casino host or guest services representative is preferred, but not required.
Key Responsibilities:
- Promote the casino gaming experience to high-value players while ensuring highest quality theoretical attendance and maximum ROI.
- Maintain relationships and market targeted guests through personal contact to generate incremental revenue.
- Cater to the needs of players while they are within the casino, ensuring their satisfaction with the services provided.
Requirements:
- Minimum 1 year experience as a casino host or guest services representative.
- Excellent interpersonal, communication, leadership, analytical, decision-making, and problem-solving skills.
- Possess outstanding skills in communication, both oral and written.
- College degree or equivalent experience preferred.
Salary Range: $70,000 - $90,000 per annum.
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