Casino Host and Relationship Manager
6 days ago
Wynn Resorts is seeking an experienced Executive Host to lead our team in providing exceptional guest experiences and driving revenue growth.
Key Responsibilities:- Develop and maintain relationships with high-value guests to drive revenue growth and retention.
- Work closely with the Casino Marketing team to develop and execute strategic marketing initiatives.
- Provide exceptional service to ensure guest satisfaction and retention.
- Stay up-to-date on casino games, promotions, and programs to effectively communicate benefits and privileges to guests.
- Collaborate with the team to promote new Red Card enrollments and enhance player development events.
- Make informed decisions based on established comp and expense guidelines to maximize guest service experience.
- Flexibility in scheduling with ability to work varied days and times.
- Excellent communication skills in English and one of the following languages: Mandarin, Cantonese, Vietnamese or Korean.
- Understanding of Asian culture and customs.
- Strong customer service and communication skills for telemarketing and guest interactions.
- Ability to think critically and make independent decisions.
- Organized, self-motivated, and detail-oriented.
- Proficient in Microsoft Office, specifically Outlook, Word, and Excel.
- Well-groomed professional appearance at all times.
- High school diploma or equivalent.
- Two years of previous experience as a casino host preferred.
The estimated salary for this position is $$55,000 - $70,000 per year, depending on experience. Wynn Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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