Service Desk Specialist
7 days ago
The ideal candidate will possess a strong understanding of IT systems, excellent communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities:
• Provide top-notch technical support to clients via phone, email, and ticketing system
• Troubleshoot and resolve technical issues in a timely and efficient manner
• Collaborate with internal teams to ensure seamless service delivery
• Meet or exceed client satisfaction targets and key performance indicators (KPIs)
• Stay up-to-date with industry trends and technologies to provide expert advice and guidance
Requirements:
• 2+ years of experience in a service desk or technical support role
• Strong understanding of IT systems, including hardware, software, and networking
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Familiarity with IT service management tools and technologies
What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
Apply now to join our team and take your career to the next level
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