WIC Program Support Specialist
2 weeks ago
Position Title: Program Assistant
Work Schedule: Part-time (21 hours per week), flexible hours with some evening shifts required.
Program Overview: Plymouth WIC
Compensation: $25.60 per hour
Employee Benefits: Medical, dental, holiday pay, accrued leave, retirement options, and more.
Key Responsibilities:
- Perform general reception duties at WIC locations while maintaining client confidentiality and providing excellent customer service.
- Assess client eligibility for WIC program certification based on income, identity, and residency criteria.
- Educate clients on their rights and responsibilities, authorized signatures, shopping procedures, WIC-approved foods, and how to utilize benefits at authorized vendors.
- Facilitate referrals to MassHealth, Supplemental Nutrition Assistance Program, Transitional Aid to Families of Dependent Children, and other community health and human service programs.
- Notify clients regarding the conclusion of certification, missed benefits, or ineligibility for WIC assistance.
- Manage the issuance of benefits for prescribed food packages, including (re)issuing food/formula benefits, capturing authorized signatures, and ensuring the security of WIC card stock.
- Handle confidential file management tasks.
- Conduct quality assurance activities to ensure program integrity.
- Perform additional duties as assigned.
Minimum Qualifications: High school diploma or GED equivalent; one year of experience in a customer service role; strong interpersonal and communication skills; sensitivity to the needs of a diverse population; ability to travel as required.
Preferred Qualifications: Associate's degree in Human Services or a related field; two years of direct client service experience in a healthcare or community service agency; bilingual candidates are preferred.
Application Process: Interested candidates should submit a cover letter indicating the position of interest. Resumes submitted without a cover letter will not be considered.
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