Automotive Service Consultant

2 weeks ago


Bennington, Vermont, United States Coggins Auto Group Full time
Job Overview
Automotive Service Advisor Opportunity at Coggins Auto Group in Bennington, VT. This full-time position involves providing excellent customer service, scheduling appointments, and advising on vehicle maintenance.

About the Role
The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work independently. As an Automotive Service Advisor, you will be responsible for greeting customers promptly, obtaining necessary information, and providing accurate estimates of cost for labor and parts. You will also be expected to monitor the progress of each vehicle throughout the day, update customers frequently, and maintain accurate records. We are seeking a detail-oriented individual with a proven record of achieving exceptional customer satisfaction.

Key Responsibilities
- Greet customers in a friendly and professional manner
- Obtain customer and vehicle information, and provide them with accurate information about services and repairs
- Determine and recommend maintenance based on age, mileage, and history of vehicle
- Prepare complete and accurate estimates of cost for labor and parts
- Establish follow-up times and communicate with customers regarding any changes in service or repair costs
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers

Requirements
- Proven record of achieving exceptional customer satisfaction
- Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
- Strong customer service background, excellent communication skills, and ability to work independently
- Desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs

Benefits and Compensation
This is a full-time opportunity with a competitive salary range of $40,000-$55,000 per year, depending on experience. We offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, 401(k) matching, paid time off, and retirement plan. Our company provides a safe work environment and opportunities for growth and development.

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