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Patient Access Representative
2 months ago
The Patient Access Representative is responsible for ensuring a seamless patient registration experience. This role involves verifying patient identity, reviewing schedules and physician orders, and scanning important documents. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities- Verify patient identity and select the correct patient record
- Review schedules and physician orders to register patients for the appropriate service
- Scan important documents, such as insurance cards and ID's
- Enter patient demographic and insurance information into the electronic health record
- Explain and collect co-payments, deposits, and outstanding balances
- Provide exceptional customer service and ensure a positive patient experience
To be successful in this role, you will need:
- Two years of customer service and/or data entry experience
- Knowledge of third-party payers, ICD-9/CPT coding, and medical terminology
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Sentara is a leading healthcare organization that values diversity, inclusion, and belonging. We are committed to providing a work environment that is supportive, inclusive, and respectful of all employees. If you are passionate about delivering exceptional patient care and are looking for a challenging and rewarding career opportunity, we encourage you to apply.
