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Front Office Coordinator

2 months ago

Stanton, United States MD CLINICS Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Office Receptionist to join our team at MD CLINICS. As a key member of our outpatient clinic, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a smooth flow of operations.

Key Responsibilities
  • Patient Engagement: Greet and assist patients, visitors, and vendors with a friendly and professional demeanor. Manage incoming calls, triage inquiries, and provide accurate information or direct to appropriate personnel.
  • Appointment Scheduling: Efficiently manage the scheduling system, coordinate appointments, and maintain updated calendars. Confirm appointments, follow up on missed appointments, and reschedule as necessary.
  • Administrative Support: Perform various administrative tasks such as data entry, filing, scanning, and maintaining electronic and physical records. Manage patient forms, insurance verifications, and assist with billing inquiries.
  • Patient Intake: Collect and verify patient information, insurance details, and relevant documentation. Ensure all necessary paperwork is completed accurately and efficiently.
  • Resource Management: Manage inventory and ordering of office supplies, ensuring adequate stock levels. Assist in coordinating with vendors and service providers as needed.
  • Compliance and Confidentiality: Uphold HIPAA guidelines and maintain patient confidentiality at all times. Ensure compliance with clinic policies and procedures.
Requirements
  • Communication: Excellent verbal and written communication skills. Ability to interact professionally with diverse individuals, including patients, staff, and external parties.
  • Organizational Skills: Strong organizational abilities with attention to detail. Capable of multitasking and prioritizing tasks effectively in a fast-paced environment.
  • Technology Proficiency: Proficient in using electronic health record (EHR) systems, Microsoft Office Suite, and other relevant software applications.
  • Customer Service: Prior experience in customer service or a similar role, demonstrating empathy, patience, and a customer-centric approach.
  • Adaptability: Ability to adapt to changing situations and handle unexpected challenges with composure.
  • Confidentiality: Understanding and commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
Education and Experience
  • Education: High school diploma or equivalent required. Additional certification in office administration or related field preferred.
  • Experience: Proven experience in a receptionist or administrative role, preferably in a healthcare or clinic setting.
  • Skills: Familiarity with medical terminology, insurance processes, and EHR systems is an advantage.
Working Conditions
  • Work Environment: Full-time position with regular office hours. May require flexibility for occasional evenings or weekends.
  • Workload: Fast-paced clinic environment that requires the ability to remain calm and professional under pressure.
  • Interactions: Interaction with patients, healthcare professionals, and diverse individuals.