Banking Operations Specialist II
3 days ago
The Banking Operations Specialist II role is responsible for handling the day-to-day operations of consumer and commercial banking. This position performs administrative/transactional banking tasks, including assisting with service transactions, supporting multi-channel inbound referrals, verifying daily proofs, and processing payments that require interpretation or deviation from standard procedures.
Key Responsibilities- Customer Service: Respond to customer inquiries, assist with service transactions, and provide solutions to customer, branch, or bank inquiries.
- Transaction Processing: Verify daily proofs, reconcile accounts, and process payments, ensuring accuracy and compliance with corporate policies.
- Problem-Solving: Investigate customer inquiries, consider multiple resources and records, and escalate issues as necessary.
- Complex Transactions: Handle more complex transactions, balance general ledger accounts, and ensure work is properly safeguarded and controlled.
- Education: High school diploma or equivalent preferred.
- Experience: No experience required, but previous banking experience is preferred.
This is a hybrid position, requiring a minimum of four days per week onsite and one flexible day to work remotely.
Preferred Qualifications- Experience with CIP, KYC, and 3rd party consumer reporting review: 1+ year(s) of experience with CIP, KYC, and 3rd party consumer reporting review, such as Lexis Nexis or Experian.
- Banking Experience: Previous banking experience is preferred.
- Communication Skills: Ability to fluently communicate via telephone and/or email.
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Banking Operations Specialist II
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