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Multilingual Banking Support Specialist

2 months ago


Jacksonville, Florida, United States Bank of America Full time

Job Overview:


At Bank of America, our mission is to enhance financial well-being through meaningful connections.

We believe in Responsible Growth, which reflects our commitment to our clients, teammates, communities, and shareholders.

Creating a supportive and inclusive workplace is essential to our success, and we strive to hire individuals from diverse backgrounds and experiences. We invest in our employees and their families by providing competitive benefits that promote their overall well-being.

Our approach to flexibility is tailored to the various roles within our organization, ensuring that our employees can thrive both personally and professionally.

Joining Bank of America offers you a fulfilling career with opportunities for growth, learning, and making a positive impact.


Key Responsibilities:


Engage with clients to cultivate and strengthen relationships by identifying their financial needs and recommending suitable products, services, and solutions.

Address customer inquiries and concerns, crafting personalized solutions.

Promote and fulfill banking products such as checking and savings accounts, credit cards, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and loans.

Recognize client needs for licensed sales functions and refer them to appropriate Line of Business partners.
Provide quotes for rates, terms, and banking solutions.
Mitigate risk in all business, product, and service transactions by utilizing available tools.

Essential Qualifications:
Demonstrates enthusiasm, dedication, and a drive to enhance our clients' financial experiences.
Commitment to teamwork and adaptability to work schedules, including weekends and holidays.

Ability to connect with clients, understand their needs, and clearly communicate options while building rapport and addressing concerns.

Open to receiving continuous performance feedback and coaching.
Comfortable with ongoing changes and learning new technologies and processes.
Intermediate proficiency with computers is required.
Self-driven with strong organizational capabilities.
Exhibits strong decision-making and problem-solving abilities.

Preferred Qualifications:
Experience in the banking or financial sector.
Prior experience in a call center environment.
Background in telephone sales.

Skills:
Attention to Detail.
Client Solutions Advisory.
Customer and Client Focus.
Understanding of Relevant Laws, Rules, and Regulations.
Adaptability.
Client Experience Branding.
Customer Service Management.
Issue Management.
Problem Solving.
Active Listening.
Business Development.
Consulting.
Referral Identification.
Research.

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent.
Shift: 2nd shift (United States of America)

Hours Per Week: 40

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