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Customer Experience Specialist

2 months ago

West Palm Beach, Florida, United States Joann Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Key Holder at Joann. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and supporting the store team in achieving business objectives.

Key Responsibilities
  • Customer Experience
    • Provide personalized service to customers, ensuring their needs are met and exceeded.
    • Engage with customers to understand their project needs and offer relevant solutions.
    • Utilize the F.A.S.T. service model to ensure seamless customer interactions.
  • Sales and Service
    • Process customer transactions efficiently and accurately.
    • Upsell and cross-sell products to customers, driving sales and revenue growth.
    • Provide expert advice on products and services, ensuring customers make informed purchasing decisions.
  • Store Operations
    • Assist with opening and closing store procedures, ensuring a smooth and efficient operation.
    • Support store management in maintaining a clean and organized store environment.
    • Participate in visual merchandising and inventory management to drive sales and reduce shrinkage.
Requirements
  • High school diploma or equivalent required.
  • 1+ year of supervisory experience in a customer-centric environment preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 49 pounds and stand for long periods.
What We Offer
  • Competitive hourly rate.
  • Opportunities for career growth and advancement.
  • Discounts on Joann products and services.
  • Medical, dental, and vision benefits.
  • 401(k) retirement plan.