Customer Support Specialist
3 weeks ago
We are seeking a highly skilled Customer Support Specialist to join our team at O'Keefe Media Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional support experiences to our customers, ensuring their needs are met and exceeded. Your primary goal will be to provide timely, accurate, and empathetic support, resolving issues efficiently and effectively.
Responsibilities
- Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.
- Collaborate with our customer-success and product teams to drive constant improvement.
- Maintain accurate records of customer interactions and steps taken to resolve issues.
- Manage customer conversations across all our support channels.
- Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support.
- Proactively take steps to enhance the customer experience.
- Share relevant customer feedback to help us improve our offerings.
- Evaluate our customer support processes, devise improvements, measure results, and iterate.
- Report on key customer service metrics and identify noteworthy trends.
Requirements
- Must demonstrate loyalty to both cause and the Founder.
- Must be deeply passionate about OMG's mission.
- Must possess a willingness to risk it all on the truth and stay strong under insurmountable pressure.
- The ideal candidate is a hard worker with a great attitude.
- Effective organizational and time management skills with ability to prioritize diverse tasks in a high-energy environment.
- Ability to prioritize, manage, and complete multiple projects and activities with simultaneous deadlines.
- Ability to work to a tight schedule.
- Excellent organizational and communication skills.
- Strong written and verbal communication skills.
- Friendly and empathetic demeanor.
- Exceptional problem-solving ability, backed by good judgment.
- Experience in a customer-facing role, preferably handling customer service, care, or success.
- Proficiency with customer service software.
- Excellent attention to detail.
- A familiarity with the fast pace of a startup organization preferred.
Benefits
- Salary commensurate with experience.
- Medical, Dental and Vision benefit coverage.
- 3 weeks of paid time off.
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