Network Administrator

4 weeks ago

Hartford, Connecticut, United States Inserso Full time
Job Title: Network Administrator

Inserso is seeking a skilled Network Administrator to provide support to our DHS customers worldwide. This role requires prompt action and quick resolution of user IT issues to minimize downtime.

The Network Administrator reports to a Team Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment.

This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision.

Key Responsibilities:

  • Provide LAN administrator support with the installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units.
  • Support network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors.
  • Support mobile and wireless devices, including smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups, including restore testing.
  • Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining VTC infrastructure, including assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms, and remote wiring closets.
  • Analyze functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Provide identification/fixing for problems within existing systems design/implementation of new systems, enhance existing systems, and participate in analysis, design, and new construction of next-generation IT systems.
  • Responsible for understanding the needs of customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas, including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.

Requirements:

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 5 years of IT-related support experience, preferably through progressive technical roles.
  • 3 years' experience of IT support in an Enterprise environment (10,000+ end-users).
  • 1+ year experience in a lead technical role or supervisory position supporting a group of 5 or more.
  • A working knowledge in various software systems and architectures, communications protocols, and network hardware devices.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience functioning as a technical expert across multiple project assignments.

Preferred Skills/Experience:

  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply a comprehensive knowledge across key tasks and high-impact assignments.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading major technology assignments and projects.
  • Subject matter expert with the setup, configuration, and administration of servers and backups.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Physical and/or Mental Qualifications:

  • Effectively communicate with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

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