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Patient Contact Center Representative

1 month ago

Seattle, Washington, United States Neighborcare Health Full time
Job Summary

This role will work in our Pacific Tower Administrative Offices, providing excellent customer service and patient engagement to low-income and underserved populations in a virtual call center setting.

Key Responsibilities
  • Handle a high volume of calls in an inbound, fast-paced contact center.
  • Schedule new and returning appointments in the EHR following scheduling guidelines.
  • Provide registration services and guide patients in the registration process.
  • Be a knowledgeable resource to patients via telephone interactions, striving to provide patient engagement, education, and inspiring confidence in Neighborcare services.
  • Resolve patient requests in one call/contact or successfully manage prolonged or complex issues, with high attention to managing the customer experience and emotion.
  • Gather information for accurate documentation of calls and enter into the proper database.
  • Coordinate with internal eligibility department to ensure applications for coverage are initiated prior to appointment.
  • Coordinate with Interpreter Services as needed.
  • Identify, research, and resolve patient questions and inquiries regarding the patient portal.
  • Participate and complete the required training program, including annual Safety training and all required HIPAA and Compliance training.
  • Attend and participate in staff meetings as directed.
Requirements
  • High school diploma or GED.
Preferred Qualifications
  • One (1) year of experience in a healthcare setting.
  • One (1) year of experience in a customer service setting.
  • Bilingual skills.
About Neighborcare Health

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education, and more in Seattle, and our newest dental clinic in Olympia. Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.