Shelter Advocate

4 days ago


Boston, Massachusetts, United States Rosie's Place Full time
Job Summary

We are seeking a dedicated and compassionate Shelter Advocate to join our team at Rosie's Place. As a key member of our overnight program, you will provide a safe and welcoming environment for our guests, ensuring their physical and emotional well-being.

Key Responsibilities
  • Guest Support: Provide individualized support and assistance to overnight guests, addressing their unique needs and concerns.
  • Emergency Response: Intervene in crises or emergencies in a calm and professional manner, prioritizing the safety and well-being of our guests.
  • Confidentiality and Boundaries: Maintain the confidentiality of our guests' information and establish professional boundaries to ensure a respectful and dignified environment.
  • Supervision and Coordination: Supervise volunteers on overnight shifts and coordinate with other staff members to ensure seamless service delivery.
  • Inventory Management and Housekeeping: Maintain accurate inventory logs and complete housekeeping tasks to ensure a clean and safe environment for our guests.
  • Documentation and Reporting: Accurately document shift activities and complete daily logs in our Salesforce system.
  • Front Office Support: Serve as a Front Office Advocate, answering phones, directing calls, and responding to inquiries in a friendly and respectful manner.
  • Scheduling and Calendar Management: Manage the guest daily services calendar and schedule, ensuring all daily services are tracked and recorded.
Requirements
  • Experience: Minimum 2 years of direct service experience working with women who have experienced poverty and homelessness.
  • Commitment to Social Justice: Strong commitment to social justice and the mission of Rosie's Place.
  • Bilingualism: Bilingual (Spanish/English or Haitian Creole/English) is strongly preferred.
  • Problem-Solving and Interpersonal Skills: Excellent problem-solving skills, with the ability to exercise sound judgment and think quickly on your feet. Strong interpersonal skills, with the ability to work well with other department employees.
  • Customer Service and Communication: Strong customer service mindset, with effective and diplomatic communication style.
  • Dependability and Flexibility: Dependable, flexible, and able to work effectively in a collaborative and busy department.
  • Technical Skills: Proficiency in Microsoft Office applications.
What We Offer

The starting pay rate for this part-time (15 hour) non-exempt position is $25 per hour. Per Rosie's Place Shift Differential Policy, hours worked on Saturdays and Sundays are compensated at an additional $2 per hour.

Work Expectations

We are a hands-on team and seek employees who are passionate about our work and service to our community. The Overnight Shelter Advocate is expected to work onsite at Rosie's Place during their work week and engage regularly with staff, guests, and volunteers. We continue to adapt to safety protocols related to COVID-19 as we understand them, and all employees must follow our safety protocols. Among these protocols, we require all employees to be up to date with their COVID vaccinations. Requests for medical or religious exemptions from the COVID vaccination are considered.


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